Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Chelsea Diamond-Jenne

Gulfport,MS

Summary

Enthusiastic candidate with extensive experience in customer service, with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

9
9
years of professional experience

Work History

Retail/Hostess

Cracker Barrel
01.2020 - 08.2020
    • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
    • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
    • Answered customer questions about hours, seating, and menu information.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Input orders accurately into POS terminal, split bills and accepted payments.
    • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Desk Clerk

Kintai Inn
01.2017 - 09.2017
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Counted money in cash drawer at beginning and end of shifts to generate accounting reports for following employees.

Operations Assistant

Strike Zone Bowling Center
12.2015 - 01.2017
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Reconciled cash drawers at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assists in preparing weekly event updates for management team to ensure proper staffing and inventory levels.
  • Assigns open lanes and track their availability; prepare for leagues and make sure they start on time
  • Assists in organizing / paying out of league activities and prize money.

Recreations Attendant

Strike Zone Bowling Center
01.2015 - 12.2015
    • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
    • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
    • Responded to customer requests efficiently and with knowledgeable assistance.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Stocked, tagged and displayed merchandise as required.
    • Excellent communication skills, both verbal and written.

Bookkeeper Assistant/Assistant Manager

Shoprite Supermarkets Inc.
04.2014 - 06.2014
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
    • Reconciled and corrected issues with financial records.

Customer Service Representative

Shoprite Supermarket Inc.
10.2012 - 04.2014
    • Handled customer inquiries and suggestions courteously and professionally.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Performed cash, card and check transactions to complete customer purchases.
    • Trained colleagues on organizational policies, cash handling and customer service to maintain highly skilled team.
    • Assisted customers with returns, refunds and resolving transaction issues.

Camp Counselor

Camp Scully
06.2011 - 08.2011
    • Worked with 6-12 young girls of varying ages between, interest, skill, and developmental levels.
    • Led groups of children safely through variety of camp activities.
    • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
    • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
    • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.

Education

High School Diploma -

Schenectady High School
Schenectady NY
06.2010

Skills

  • Microsoft Excel
  • Retail Sales Customer Service
  • Microsoft Word
  • Managing Multiple Tasks
  • Computer Proficiency
  • Professional Telephone Demeanor
  • Records Preparation
  • Money Handling Abilities
  • Problem-Solving Ability

Volunteer Work

Northwoods At Hilltop Rehabilitation Center in Niskayuna, NY from 2008-2009


I was a volunteer at a rehabilitation center for elderly and disabled women and children. I volunteered in the recreation department. I helped the professionals with planning events such as dances and carnivals, as well as daily recreations. We read the newspapers to them, played bingo, and took walks.

Timeline

Retail/Hostess

Cracker Barrel
01.2020 - 08.2020

Desk Clerk

Kintai Inn
01.2017 - 09.2017

Operations Assistant

Strike Zone Bowling Center
12.2015 - 01.2017

Recreations Attendant

Strike Zone Bowling Center
01.2015 - 12.2015

Bookkeeper Assistant/Assistant Manager

Shoprite Supermarkets Inc.
04.2014 - 06.2014

Customer Service Representative

Shoprite Supermarket Inc.
10.2012 - 04.2014

Camp Counselor

Camp Scully
06.2011 - 08.2011

High School Diploma -

Schenectady High School

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Chelsea Diamond-Jenne