Chelsea Diaz
Chambersburg,PA
Summary
Hardworking picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed several years in busy and challenging warehouses.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Picker
Ulta DC
Chambersburg, Pennsylvania
09.2024 - 03.2025
- Operated order picking equipment to efficiently select merchandise for shipment.
- Collaborated with team members to maintain accurate inventory levels and organization.
- Inspected products for quality assurance before packing and shipping orders.
- Assisted in training new pickers on best practices and operational procedures.
- Coordinated with supervisors to resolve order discrepancies and improve workflows.
- Maintained cleanliness and organization of the picking area for optimal efficiency.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
- Verified accuracy of items picked, packed and shipped to customers.
- Inspected product quality prior to packing and shipping out orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Labeled boxes and placed in outbound collection areas.
- Pulled and packed product using various tools and equipment to meet order goals.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Replenishment Team Member
Penguin Random House
Westminster, Maryland
03.2021 - 08.2024
- Managed inventory levels to ensure timely product availability for customers.
- Assisted in organizing stock shelves for efficient product display and access.
- Collaborated with team members to streamline replenishment processes and workflows.
- Trained new team members on replenishment procedures and safety protocols.
- Provided support during peak periods such as sales events or holidays.
- Operated forklifts, pallet jacks, and other material handling equipment safely and efficiently.
- Corrected price tags and signs to match current prices.
- Checked orders against invoices to ensure accuracy of shipments.
- Collaborated with management team to develop new strategies for improving replenishment processes.
Cashier
Dollar Tree
Chambersburg, PA
10.2019 - 03.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled cash, credit, and refunds following company protocols.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Big Lots
Chambersburg, Pennsylvania
09.2017 - 10.2019
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled cash, credit, and refunds following company protocols.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Pick, pack, audit
Osburn Hessey Logistics
Chambersburg, Pennsylvania
09.2007 - 08.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dining Room Server
Masonic Home of New Jersey
Burlington , NJ
01.2007 - 07.2007
- Provided excellent customer service to residents and visitors during meal times.
- Assisted in setting up and clearing dining tables before and after meals.
- Delivered food and beverages promptly to ensure resident satisfaction.
- Collaborated with kitchen staff to coordinate meal service efficiently.
- Maintained cleanliness and organization of dining room environment.
- Followed safety and sanitation protocols while handling food items.
- Cleared tables, refilled beverages, and reset table settings for new guests.
Education
High School Diploma -
Burlington County Institute of Technology
Burlington , NJ06-2007
Skills
- Order picking
- Material handling
- Training new employees
- Customer service
- Time management
- Pallet jack proficiency
- Stock replenishment
- Work area maintenance
- RF scanning devices
- Picking accuracy
- Boxing and labeling
- Cash handling
- Point of sale operation
- Visual merchandising
- Communication skills
- Professionalism and courtesy
- Empathy and patience
- Cash register systems
- ID verification
- Cash handling and management
- Customer service excellence
- Data entry
- Report writing
- Audit reporting
Languages
Spanish
Native/ Bilingual
Timeline
Picker
Ulta DC
09.2024 - 03.2025
Replenishment Team Member
Penguin Random House
03.2021 - 08.2024
Cashier
Dollar Tree
10.2019 - 03.2021
Cashier
Big Lots
09.2017 - 10.2019
Pick, pack, audit
Osburn Hessey Logistics
09.2007 - 08.2008
Dining Room Server
Masonic Home of New Jersey
01.2007 - 07.2007
High School Diploma -
Burlington County Institute of Technology