Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Dibble-Mendez

Skaneateles,NY

Summary

Goal-oriented and motivated recruiting professional with a proven track record of consistently achieving demanding targets within tight deadlines. Experienced in developing and overseeing diverse candidate pipelines, creating effective marketing plans, and implementing advertising strategies. Knowledgeable Guest Service Representative with extensive experience in busy hotel settings. Driven and dedicated, prioritizing delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and supporting team members.

Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.

Overview

14
14
years of professional experience

Work History

Dental Assistant

East Hill Medical Group
11.2024 - Current
  • Currently in school to become a Certified Dental Assistant.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Helped patients complete necessary medical forms and documentation.
  • Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
  • Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.

Guest Service Representative/Hostess

Hampton Inn & Suites
08.2021 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Nurse Recruiter

TotalMed
03.2024 - 08.2024
  • Negotiated competitive compensation packages for nursing professionals based on market trends and employer budget constraints.
  • Coordinated with human resources teams to develop effective job descriptions that accurately portrayed open positions'' responsibilities and qualifications.
  • Implemented applicant tracking systems to efficiently monitor candidate progress throughout the recruitment process.
  • Utilized advanced search techniques within online databases such as Vivian to identify passive candidates for hard-to-fill nursing roles.
  • Enhanced candidate placements by conducting thorough screenings and interviews to determine the best fit for nursing positions.
  • Maintained a high level of confidentiality regarding sensitive candidate information, upholding professional standards and ethical practices in the nursing recruitment field.
  • Managed a large database of nursing professionals, enabling quick access to top talent when new opportunities arose.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Streamlined the hiring process for nursing candidates, ensuring timely onboarding and orientation completion.
  • Assisted nurses with license verification processes and credentialing requirements, facilitating seamless transitions into new roles.

Call Center Representative/Guest Service Representative

Mackenzie-Childs - Auburn, NY
10.2020 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Guest Service Representative/Supervisor

Laquinta Inn and Suites & Red Roof Inn
05.2014 - 10.2020
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Answered hotel phones with professionalism and directed calls appropriately.

Guest Service Representative

Comfort Inn - Batavia, NY
05.2013 - 05.2014

Crew Member

Wendy's - Batavia, NY
03.2011 - 05.2013

Education

General Studies - Criminal Justice

Batavia High School
06.2013

Certified Dental Assistant - Dental Assistant

Molloy University
Rockville Centre, NY
10-2025

Skills

  • Effective time management
  • Candidate recruitment and sourcing
  • Comprehensive nursing knowledge
  • Proactive work ethic
  • Results-driven
  • Client support
  • Proficient in computer applications
  • Strong focus on accuracy
  • Customer experience management
  • Effective multitasking
  • Effective organizational skills
  • Sterilization techniques
  • Efficient treatment room organization
  • Infection control methods
  • Cross-training expertise
  • Patient communication
  • Treatment room assessment
  • Dental material management
  • Efficient appointment management
  • X-ray processing

References

  • Brittnee Klaczko, Assistant General Manager, 1 315-655-7666 ext 502
  • Deborah Nina, Director of Dental, 917-855-1238
  • Alyssa Avino, Friend, 1 585 409 5799
  • Cheryl Kowalik, Assistant General Manager, 585-300-9338
  • Janye Oursler, Coworker, 1 315 560 8972

Timeline

Dental Assistant

East Hill Medical Group
11.2024 - Current

Nurse Recruiter

TotalMed
03.2024 - 08.2024

Guest Service Representative/Hostess

Hampton Inn & Suites
08.2021 - Current

Call Center Representative/Guest Service Representative

Mackenzie-Childs - Auburn, NY
10.2020 - 05.2021

Guest Service Representative/Supervisor

Laquinta Inn and Suites & Red Roof Inn
05.2014 - 10.2020

Guest Service Representative

Comfort Inn - Batavia, NY
05.2013 - 05.2014

Crew Member

Wendy's - Batavia, NY
03.2011 - 05.2013

General Studies - Criminal Justice

Batavia High School

Certified Dental Assistant - Dental Assistant

Molloy University

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