Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Dibble-Mendez

Customer Service
Skaneateles,NY

Summary

Goal-oriented and motivated recruiting professional with a proven track record of consistently achieving demanding targets within tight deadlines. Experienced in developing and overseeing diverse candidate pipelines, creating effective marketing plans, and implementing advertising strategies. Knowledgeable Guest Service Representative with extensive experience in busy hotel settings. Driven and dedicated, prioritizing delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and supporting team members.

Overview

13
13
years of professional experience

Work History

Nurse Recruiter

TotalMed
03.2024 - Current
  • Negotiated competitive compensation packages for nursing professionals based on market trends and employer budget constraints.
  • Coordinated with human resources teams to develop effective job descriptions that accurately portrayed open positions'' responsibilities and qualifications.
  • Implemented applicant tracking systems to efficiently monitor candidate progress throughout the recruitment process.
  • Utilized advanced search techniques within online databases such as Vivian to identify passive candidates for hard-to-fill nursing roles.
  • Enhanced candidate placements by conducting thorough screenings and interviews to determine the best fit for nursing positions.
  • Maintained a high level of confidentiality regarding sensitive candidate information, upholding professional standards and ethical practices in the nursing recruitment field.
  • Managed a large database of nursing professionals, enabling quick access to top talent when new opportunities arose.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Streamlined the hiring process for nursing candidates, ensuring timely onboarding and orientation completion.

Guest Service Representative/Hostess

Hampton Inn & Suites
08.2021 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Call Center Representative/Guest Service Representative

Mackenzie-Childs - Auburn, NY
10.2020 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.


Guest Service Representative/Supervisor

Red Roof Inn - Batavia, NY
05.2014 - 10.2020
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Answered hotel phones with professionalism and directed calls appropriately.

Guest Service Representative/Supervisor

Laquinta Inn and Suites - Batavia, NY
05.2014 - 10.2020
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Answered hotel phones with professionalism and directed calls appropriately.

Guest Service Representative

Comfort Inn - Batavia, NY
05.2013 - 05.2014
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.


Crew Member

Wendy's - Batavia, NY
03.2011 - 05.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.


Education

General Studies - Criminal Justice

Batavia High School
Batavia, NY
06.2013

Skills

  • Healthcare regulations
  • Time Management
  • Recruiting and Sourcing
  • Nursing knowledge
  • Self-Motivated Work Ethic
  • Team
  • Outbound Calling
  • Team motivation
  • Strategic Sourcing
  • Excel spreadsheets
  • Offer letters
  • Public Speaking
  • Goal-Oriented
  • Industry Expertise
  • Marketing knowledge
  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Issue Resolution
  • Flexible Schedule
  • Guest experiences
  • Multitasking Abilities
  • Organizational Skills
  • Training and mentoring

References

  • Brittnee Klaczko, Assistant General Manager, 1 315-655-7666 ext 502
  • Sierra Parks, Manager, 1 315 655 7666 ext 503
  • Sherri King, Landlord, 1 716 534 5063
  • Alyssa Avino, Friend, 1 585 409 5799
  • Cheryl Kowalik, Assistant General Manager, 585-300-9338
  • Janye Oursler, Coworker, 1 315 560 8972

Timeline

Nurse Recruiter

TotalMed
03.2024 - Current

Guest Service Representative/Hostess

Hampton Inn & Suites
08.2021 - Current

Call Center Representative/Guest Service Representative

Mackenzie-Childs - Auburn, NY
10.2020 - 05.2021

Guest Service Representative/Supervisor

Red Roof Inn - Batavia, NY
05.2014 - 10.2020

Guest Service Representative/Supervisor

Laquinta Inn and Suites - Batavia, NY
05.2014 - 10.2020

Guest Service Representative

Comfort Inn - Batavia, NY
05.2013 - 05.2014

Crew Member

Wendy's - Batavia, NY
03.2011 - 05.2013

General Studies - Criminal Justice

Batavia High School

Similar Profiles

CREATE PROFILE
Chelsea Dibble-MendezCustomer Service