Chelsea Dittmer
Cary,IL
Summary
I have a good work ethic with a willingness to learn. I like working alongside lots of different people. I’d like to think I’m skilled in social situations as well as professional. I’ve done customer service and hospitality. I’ve trained younger employees who are just starting out and have created a positive work environment. I enjoy and am good at organizing and keeping things on a consistent schedule. Though a consistent schedule is desired, I’ve proven myself to be good under pressure and dealing with sudden issues or changes.
Overview
5
5
years of professional experience
Work History
Facility Attendant
Crystal Lake Park District
Crystal Lake, Illinois
03.2023 - Current
- Set up facilities for events and recreational activities.
- Assisted visitors with inquiries and provided information about amenities.
- Maintained equipment and supplies for daily operations effectively.
- Collaborated with team members to ensure smooth facility operations.
- Implemented safety protocols to enhance visitor experience and security.
- Reported maintenance issues promptly to ensure timely resolutions.
- Provided customer service assistance to visitors by answering questions regarding facility programs, services and policies.
- Assisted in setting up tables, chairs and other necessary items for special events held at the facility.
- Monitored visitors to ensure that they followed all established rules and regulations.
- Monitored group safety and quickly intervened to end unsafe behaviors.
- Reported any maintenance issues found during routine checks to supervisor immediately.
- Assisted with unloading supplies from delivery trucks when necessary.
- Ensured proper disposal of trash by emptying receptacles into designated containers.
- Connected personally with residents to improve participation and enjoyment.
- Operated cash register to process payments from customers purchasing goods or services from the facility.
- Recorded inventory levels for restocking purposes on a weekly basis.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Concessions Manager
Crystal Lake Park District
Crystal Lake, IL
04.2021 - Current
- Managed daily operations of concession stands across multiple park locations.
- Supervised staff to ensure efficient service and adherence to safety standards.
- Developed inventory management processes for food and beverage supplies.
- Trained new employees on customer service protocols and operational procedures.
- Implemented quality control measures for food preparation and serving practices.
- Maintained cleanliness and organization of concession areas to meet health regulations.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Ensured that all food safety regulations were followed at all times.
- Oversaw concession stand by cooking food, cleaning equipment, and balancing daily receipts.
- Provided customer service support in resolving customer complaints or issues.
- Boosted team performance by improving training and sales strategies.
- Coordinated with vendors to ensure timely delivery of supplies and products.
- Developed and implemented effective procedures for inventory control and stock rotation.
- Supervised a team of concession staff to ensure efficient operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Prairie Ridge High School
Crystal Lake, ILSkills
- Facility upkeep
- Safety compliance
- Event setup
- Inventory management
- Customer service
- Team collaboration
- Conflict resolution
- Staff training
References
References available upon request.
Timeline
Facility Attendant
Crystal Lake Park District
03.2023 - Current
Concessions Manager
Crystal Lake Park District
04.2021 - Current
Prairie Ridge High School