Chelsea Dotson
Round Rock,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hostess/Server
Cru Lounge
06.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hairstylist/Cosmetologist
Lavish Hair
01.2015 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Mac Expert / Customer Serv Rep
AppleOne
01.2016 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Starwood/Marriott Hotel and Resorts
01.2016 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Book hotel reservations.
Customer Service Representative
Sears Holdings Corporation
01.2015 - 01.2016
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier/Beauty Advisor
Walgreens
01.2013 - 01.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
Cashier/Waitress/Hostess
Jason's Deli
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Placed clean plates and utensils at beginning of salad bar for patron self-service.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
Education
Cosmetology
Central Texas Beauty College
Round Rock, TX2018
High school diploma - undefined
Cedar Ridge High School
Round Rock, TX2015
Skills
- Warm and Friendly
- Pos Operation
- Customer Service and Rapport
- Natural Leadership
- Stocking and Replenishing
- Billing and Payment Processing
- Active Listening
- Typing Proficiency
Certification
Cosmetology License
Food Handler Certification
Additional Information
- Willing to relocate to: Houston, , TX , Authorized to work in the US for any employer
Timeline
Hostess/Server
Cru Lounge
06.2022 - 10.2022
Mac Expert / Customer Serv Rep
AppleOne
01.2016 - 01.2019
Customer Service Representative
Starwood/Marriott Hotel and Resorts
01.2016 - 06.2016
Hairstylist/Cosmetologist
Lavish Hair
01.2015 - Current
Customer Service Representative
Sears Holdings Corporation
01.2015 - 01.2016
Cashier/Beauty Advisor
Walgreens
01.2013 - 01.2015
Cashier/Waitress/Hostess
Jason's Deli
01.2012 - 01.2013
Cosmetology
Central Texas Beauty College
High school diploma - undefined
Cedar Ridge High School
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