Chelsea Downing
Fayette,OH
Summary
Successful Resource Coordinator with background in managing and allocating human, financial, and physical resources efficiently. Experience stemming mostly from industry style environments including commercial HVAC and heavy freight logistics.
- Possess strong skills in project management, strategic planning, and team leadership.
- Notable for the successful implementation of resource allocation strategies, resulting in optimized workflow and improved productivity.
- Familiarity with data analysis tools to monitor resource usage and provide insightful reports to contractors and project managers.
- Possess strong organizational skills, adept at multitasking and prioritizing tasks, while maintaining high levels of customer service.
- Demonstrated ability to streamline processes, improving efficiency and productivity in previous roles.
Overview
7
7
years of professional experience
Work History
Service Resource Coordinator
Trane Technhologies
Holland, OH
06.2023 - Current
- Assessed resource requirements and provided recommendations on staffing levels.
- Acted as a liaison between teams and departments and external vendors providing services or materials.
- Created and managed schedules for resources to ensure optimal utilization.
- Analyzed data from various sources to determine project progress or identify potential issues.
- Resolved conflicts between team members regarding resources or workloads.
- Implemented policies, procedures, and processes related to resource management functions.
- Prepared reports summarizing key findings from research into available resources.
- Developed strategies for training and development of current resources.
- Monitored resource performance and identified areas of improvement.
- Ensured compliance with internal standards and external regulations related to resource management.
- Provided guidance to teams in selecting appropriate tools or technologies needed to complete tasks efficiently.
- Maintained accurate records of all assigned projects, tasks, timelines, deliverables.
- Developed and maintained a comprehensive database of resource information.
- Advised senior leadership on strategies for managing personnel changes within the organization.
- Participated in budgeting exercises for forecasting future resource costs.
- Coordinated the recruitment process for new resources, including interviewing and onboarding.
- Supported project managers in resource planning, helping to balance workload and capacity.
- Implemented resource scheduling tools to enhance visibility and planning capabilities.
- Updated resource management plans to reflect changes in scope or timelines of projects.
Appointment Coordinator
Estes Express
Toledo, OH
11.2019 - 06.2023
- Made appointments for customers based on individual preferences.
- Managed approximately 75+ customer calls daily, made appointments and addressed concerns or inquiries customers had.
- Followed daily calling list administered by managers and called each person to confirm appointments.
- Scheduled and confirmed appointments.
- Recorded inquiries and calls into computer system.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Took information from potential customers to assess needs.
- Made phone calls and sent emails to establish leads.
- Provided clerical support to team members to improve office performance and enhance productivity.
Property Manager
Woda Cooper Companies
Fayette, OH
08.2018 - 11.2019
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Oversaw budgeting process for assigned properties.
- Monitored and documented delinquencies and other forms of income.
- Collected payment by processing credit card transactions.
- Prepared and submitted reports to supervisor.
- Reviewed and interpreted vendor contracts to enforce requirements.
Education
High School Diploma -
Pike Delta York High School
Delta, OH06.2012
High School Diploma -
Four County Career Center
Archbold, OH06.2012
Skills
- Spreadsheet development
- Schedule and calendar management
- Billing and invoicing
- Customer satisfaction
- Verbal and writing communication
- Handling payments
- Administrative tasks
- Quality control
- Database management
- Database entry
- Scanning and copying
- Billing and coding
- Onboarding
- Union laws
- Timesheets/Payroll
- Reporting
- Compliance management
- Project coordination
- Financial forecasting
- Customer relationship management
- Training coordination
- Microsoft office
- Documentation and recordkeeping
Timeline
Service Resource Coordinator
Trane Technhologies
06.2023 - Current
Appointment Coordinator
Estes Express
11.2019 - 06.2023
Property Manager
Woda Cooper Companies
08.2018 - 11.2019
High School Diploma -
Pike Delta York High School
High School Diploma -
Four County Career Center