Chelsea Edwards
Ardmore,AL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
Evolve Medical Solutions
08.2023 - 11.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receptionist
Boys And Girls Club
08.2020 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Service Team Leader
Publix Super Markets Inc
05.2011 - 08.2018
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
Associate of Applied Science - Business
Calhoun Community College
Tanner, AL05.2014
Skills
- Bookkeeping
- Customer Service
- Team Supervision
- Employee Supervision
- Data Entry
- Administrative Support
- Event Coordination
- Report Writing
- Contract Negotiations
- Workflow Planning
Timeline
Office Manager
Evolve Medical Solutions
08.2023 - 11.2023
Receptionist
Boys And Girls Club
08.2020 - 07.2022
Customer Service Team Leader
Publix Super Markets Inc
05.2011 - 08.2018
Associate of Applied Science - Business
Calhoun Community College
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