Summary
Overview
Work History
Education
Skills
Music Therapy Experience
Certification
Timeline
Generic

Chelsea E. Haynes

Somerville,MA

Summary

Accomplished Director/Manager with a track record in team management and budget control. Fostering wellness programs and driving meaningful client engagement to achieve holistic wellbeing. Recognized for innovative program management and delivering quality services. Skilled in strategic planning, staff development, and evidence-based growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of recreation/ volunteer coordinator

Sherrill House
02.2020 - 12.2024
  • Design, direct, lead, and oversaw a person-centered Recreation and Volunteer program, providing meaningful services to long-term/short-term residents, including clients with Special (Dementia) needs at Sherrill House, Boston MA
  • Providing client-centered engagement to promote physical, social, emotional, and spiritual well-being for the residents of varying needs
  • Planning and implementing a goal-oriented Expressive Therapy program throughout the four units of the 196-bed facility
  • Managing, supervising, and evaluating the performances of an intergenerational team within the department
  • Providing supervision, training, and feedback to the interning candidates and practicum students from several universities such as Lesley University, Emmanuel University, Northeastern University, Boston University, etc
  • Maintaining effective communication between Directors/Supervisors of various departments
  • Maintaining meticulous documentation on PointClickCare adhering to both state and federal regulations
  • Providing high quality customer care services to the families in healthcare setting
  • Fundraising and monitoring grant opportunities for continued improvement of Expressive Therapy and wellness programs
  • Co-Chairing Sherrill House Social Media Committee to promote specialized programs to the community
  • Aid in enhancing and improving employee relations with a variety of projects to boost productivity
  • Significant restructuring of the department and creation of three new collaborative positions to improve the quality and delivery of special programs
  • Secured collective from reputable donors such as WarrenAlpert Foundation, BlueCross BlueShield, and Needham Bank, for a specialized project, 'Sensory Room', targeted for sensory engagement for residents in need
  • Worked collaboratively with the Development team and professionally drafted grant proposals for continued growth of the Expressive Therapy program at Sherrill House resulting in $100k+ donations annually since FY2019
  • Managed a substantial departmental budget annually and delivered financial goals up to expectation and within the projected budget
  • Formed new alliances with vendors such as Guitar Center, SnS Worldwide, and other 3rd party vendors for a steady flow of program supplies at discounted rates, contributing to capital savings
  • Introduced new programs such as Summer Concert Series, Holiday Concerts, etc
  • Music-oriented seasonal groups such as Spa Nights, Sherrill House Fair, Casino Nights, etc
  • Introduced and incorporated culturally unique programs such as Music & Culture, etc; furthering diversity and inclusion mission and promoting cultural learning
  • Excelled in annual program surveys conducted by the Department of Public Health with complete regulatory compliance and zero recorded deficiencies for five consecutive years, indicating high-quality wellness service to the residents
  • Organize special entertainment and engagement programs for all the staff members to improve staff relations and team dynamics

Recreation Specialist / Expressive Therapist

Sherrill House
07.2016 - 01.2019
  • Led daily music therapy program under the supervision of Basel Zayed, MT-BC, LMHC, a renowned music therapist and global music performer and Kshitij Rawal, ADC
  • Provided daily meaningful non-musical engagement and co-supervised volunteers as assigned
  • Served on the program-planning committee to assist with drafting and designing monthly engagement calendars
  • Conducted resident surveys every quarter to keep up with resident needs and preferences for engagement
  • Participated in daily General Operations meetings to receive and provide updates
  • Contributed to the quarterly and annual Care-Plan meetings involving residents, family members, and the interdisciplinary team

Intern

Sherrill House
07.2016 - 01.2017
  • Provided music therapy to older adults ranging from high to low functioning in a nursing home facility
  • Primarily focused on the residents diagnosed with Dementia and related memory disorders on the memory care unit
  • Provided music therapy to long-term and short-term residents promoting socio-emotional well-being
  • Key development: Developing clinical relationships, and deeper understanding of the populations’ needs

Intern

Manchester Community Music School
10.2015 - 05.2016
  • Provided music therapy to children, adolescents and adults in individuals and groups settings weekly
  • Primarily focused on the clients with varying physical and cognitive abilities including early intervention
  • Sessions were facilitated with original music to address targeted goals in the domains of social, cognitive, behavioral and executive functioning
  • Key development: Developing clinical relationships, and deeper understanding of the populations’ needs

Intern

Franciscan Hospital
02.2014 - 05.2014
  • Worked with pediatric clients and their families in the Pediatric Intensive Care Unit
  • Bedside and individual music therapy supporting physiological and psychosocial health through facilitating active participation in improvisation, lyric substitution & client-requested music
  • Key development: Developing clinical relationships, and familiarization with the Medical Setting

Intern

McLean Hospital
01.2013 - 05.2013
  • Worked with individuals and groups in inpatient care with varying psychiatric disorders
  • Facilitating client participation through improvising client preferred music by addressing emotional and expressive language
  • Key development: Familiarization with the psychiatric disabilities and clinical improvisation from requested music

Intern

Hale House
09.2012 - 12.2012
  • Participated in the weekly music sessions for a walk-in group of independent senior citizens
  • Focused on community, social interaction, reminiscence, and rapport building through client preferred music
  • Key development: Familiarization with group planning and teamwork, repertoire development, and group song-leading

Intern

Sherrill House
01.2012 - 05.2012
  • Worked in an assisted living facility with a group of clients diagnosed with dementia and other memory-based diagnoses
  • Identified goals and objectives for individual clients in the group in the domains of social, expressive/receptive language, emotional, physical, and cognitive domains, and presented findings in written and verbal format
  • Key development: Familiarization with Dementia and Alzheimer’s disease, the importance of client-preferred music, and community engagement

Intern

Kennedy Day School
09.2011 - 12.2011
  • Worked in a special education medical daycare setting with a primary focus on structured music activities designed to address identified objectives in the domains of social, emotional, expressive/receptive language, and cognitive skills in early intervention
  • Key development: Familiarization with child development, attachment disorder, and the importance of the group and group process

Education

Google Certificate - Foundations of Project Management

Coursera
Boston, MA
04-2025

Berklee College of Music - Music Therapy, Psychology

Berklee College of Music
Boston, MA
03.2016

Skills

  • Team Management
  • Program Management
  • Budget Control
  • Social Media Management
  • Customer Service
  • Client-Centered Delivery
  • Entertainment Management/Delivery
  • Fundraising
  • Strategic Planning
  • Hiring and Retention
  • Verbal and written communication
  • Operations management
  • Creativity and innovation
  • Performance management

Music Therapy Experience

  • Boston, MA, Sherrill House, Internship, 01/01/12, 05/01/12, Worked in an assisted living facility with clients diagnosed with dementia and other memory-based diagnoses., Identified goals and objectives for individual clients in the group.
  • Brighton, MA, Franciscan Hospital, Internship, 02/01/14, 05/01/14, Worked with pediatric clients and their families in the Pediatric Intensive Care Unit., Facilitated active participation in improvisation, lyric substitution & client-requested music.
  • Belmont, MA, McLean Hospital, Internship, 01/01/13, 05/01/13, Worked with individuals and groups in inpatient care with varying psychiatric disorders., Facilitated client participation through improvising client preferred music.
  • Brighton, MA, Kennedy Day School, Internship, 09/01/11, 12/01/11, Worked in a special education medical daycare setting with structured music activities., Focused on social, emotional, expressive/receptive language, and cognitive skills.
  • Manchester, NH, Manchester Community Music School, Internship, 10/01/15, 05/01/16, Provided music therapy to children, adolescents, and adults in individual and group settings., Facilitated sessions with original music to address targeted goals.

Certification

Foundations of Project Management

AI Essentials

Timeline

Director of recreation/ volunteer coordinator

Sherrill House
02.2020 - 12.2024

Recreation Specialist / Expressive Therapist

Sherrill House
07.2016 - 01.2019

Intern

Sherrill House
07.2016 - 01.2017

Intern

Manchester Community Music School
10.2015 - 05.2016

Intern

Franciscan Hospital
02.2014 - 05.2014

Intern

McLean Hospital
01.2013 - 05.2013

Intern

Hale House
09.2012 - 12.2012

Intern

Sherrill House
01.2012 - 05.2012

Intern

Kennedy Day School
09.2011 - 12.2011

Google Certificate - Foundations of Project Management

Coursera

Berklee College of Music - Music Therapy, Psychology

Berklee College of Music
Chelsea E. Haynes