Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Chelsea Eldridge

New Castle,IN

Summary

Skilled in managing both administrative and clinical aspects of physician practice. Strengths include team leadership, strategic planning, process improvement and excellent communication skills. Past roles have resulted in improved operational efficiency, better patient care standards and successful staff development initiatives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Physician Practice Manager

Reid Health
Richmond, Indiana
07.2023 - Current
  • Manage daily operations for a Vascular Surgery and Cardiothoracic Surgery practice. Provide resources and support for 3 surgeons, 10 contracted surgeons, 5 advanced practice practitioners. Monitor daily patient schedules to ensure efficiencies and reduce waste. Adjust provider schedules to allow for maximum productivity. Train, mentor and support team members, providing regular performance appraisals, feedback and coaching in deficient areas. Monitor patients satisfaction surveys results and quickly respond to customer concerns and complaints. Review daily and monthly reports to monitor quality assurance metrics across departments. Provide monthly financial statements and productivity statistics for providers to address in Practice Operation Committees. Work closely with Marketing to develop strategies for practice growth. Complete facility rounds with outside facilities to ensure patient and provider satification, contrbuting to our teams' overall effectiveness and success.

Talent Management Consultant

Air Force Reserves
Wright Patterson AFB, Ohio
09.2021 - Current
  • Manage the Selective Reenlistment Program. Identify, notify and project eligible Airmen for reenlistment. Initiate contracts and track actions through finalization. Make analysis of data and coordinate potential negative actions with appropriate leadership regarding any number of personnel matters which affect military or family members when actions affect productivity or the mission. Process enlistments, extensions and cancellations. Monitor units' monthly reenlistment and retention statistics for trends. Develop and execute an annual strategic plan to meet retention program goals and objectives. Coordinate with wing leadership concerning retention issues related to loss trends and determining whether current efforts are satisfactory supporting attainment of goals specified by AFRC/Al.

Physician Practice Supervisor

Reid Health
Richmond, Indiana
10.2020 - 06.2023
  • Supervised non-clinical personnel in Cardiology, Cardiothoracic, and Vascular surgery in 2 different locations. Maintained performance evaluations while coaching staff in deficient areas and reassigned job duties for better utilization of talent. Worked closely with the operations manager to maintain day-to-day operations and streamline office flow. Managed the timekeeping system and staff schedules. Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.

Personnel Craftsman (NCOIC)

AirForce Reserves
Wright Patterson AFB, Ohio
07.2011 - 08.2021
  • Duties included advising officers and airmen on military personnel issues and programs. Conducting interviews to determine individual interests, qualifications, and personnel data. Briefing provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression. Assisted in development of career information and motivation programs. Managed selective reenlistment and career airman reenlistment reservation program. Counseled Airmen on reenlistment opportunities and benefits. Monitored retention programs and provided reports and statistics. Organized ceremonies including retirements, promotions and change of command.

Office Coordinator/Payor Authorization Specialist

Reid Health
Richmond, Indiana
09.2015 - 09.2020
  • Managed initial patient inquiries and phone calls regarding any post-operative complications requiring attention. Created itineraries and educated patients on preoperative instructions. Scheduled patient for procedures, obtained insurance precertification, completed and sent family medical leave documents to employers. Ordered, stocked and maintained medical supply inventory. Compiled and tracked surgical procedures for monthly and yearly totals. Coordinated and managed meetings with physicians including lunches with medical representatives. Organized weekly Heart Committee Conference.

Education

Human Resources Management -

Community College of The Air Force
Montgomery, AL
01-2022

NCO (Non-Commissioned Officer) -

Air University
Montgomery, AL
01-2020

Healthcare Specialist -

Ivy Tech Community College of Indiana
Indianapolis, IN
01-2016

Skills

  • Human Resources Management
  • Operations Management
  • Patient Scheduling
  • Practice Marketing
  • Physician relations
  • Workflow Management
  • Continuous Improvement
  • Resource Utilization
  • Workflow efficiency
  • Interpersonal Communication
  • Customer Relations
  • Personable and friendly

Affiliations

  • Active church member (Wedding Coordinator/Women's Group/Volunteer)
  • Event & Fundraiser Coordinator for 445th Maintenance Group
  • 4H volunteer and supporter
  • USO (United Service Organizations) volunteer

Accomplishments

  • 5 time GEM (Going the Extra Miles) recipient
  • SNCO (Senior non-commissioned officer) quarterly award recipient
  • Air and Space Commendation Medal
  • Air and Space Achievement Medal
  • Top 3 Secretary for 445th Maintenance Group

Certification

  • SAPR (Sexual Assault Prevention and Response) Instructor/Representative
  • Defense Travel Authorized Official

References

References available upon request.

Timeline

Physician Practice Manager

Reid Health
07.2023 - Current

Talent Management Consultant

Air Force Reserves
09.2021 - Current

Physician Practice Supervisor

Reid Health
10.2020 - 06.2023

Office Coordinator/Payor Authorization Specialist

Reid Health
09.2015 - 09.2020

Personnel Craftsman (NCOIC)

AirForce Reserves
07.2011 - 08.2021

Human Resources Management -

Community College of The Air Force

NCO (Non-Commissioned Officer) -

Air University

Healthcare Specialist -

Ivy Tech Community College of Indiana

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Chelsea Eldridge