Chelsea Ellebracht
Defiance,MO
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Communications Officer
O'Fallon Police Department
08.2022 - Current
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
- Improved response times for emergency calls with effective communication and prioritization skills.
Correctional Sergeant
Missouri Department Of Corrections
08.2018 - 07.2022
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Coordinated responses to emergency situations arising in different prison locations.
Shift Manager
McDonalds
08.2011 - 07.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
High School Diploma -
Francis Howell High School
St. Charles06.2012
Skills
- Time Management
- Police Terminology
- Decision Making
- Computer Proficiency
- Public Safety Knowledge
- Information Gathering
- Attention to Detail
- Analytical Skills
- Multitasking Abilities
- Problem Solving
- Effective Communication
- Radio Communication
- Critical Thinking
- Emergency Response
Accomplishments
While working with the DOC, I received two life saver awards for my efforts in saving two offenders that were overdosing. I've performed life saving measures on an uncountable amount of offenders during my employment. I was also a certified defensive tactics/OC instructor, firearms instructor, I was certified in Monadnock baton, less lethal weapons and chemical agents, Crisis Intervention, CPR/Basic First Aid, and mental health awareness within staff and offenders. I was one of three women on the CERT team for the institution as well.
Timeline
Communications Officer
O'Fallon Police Department
08.2022 - Current
Correctional Sergeant
Missouri Department Of Corrections
08.2018 - 07.2022
Shift Manager
McDonalds
08.2011 - 07.2022
High School Diploma -
Francis Howell High School
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