Chelsea Ellertson
Portland,OR
Overview
10
10
years of professional experience
Work History
Pantry Coordinator
Portland Community College
09.2022 - Current
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed monthly schedules and assignments for volunteer staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
TAX SPECIALIST II
City Of Portland Oregon
03.2020 - 09.2020
- Completed clerical and data entry tasks to optimize financial procedures
- Reconciled accounts and investigated variances.
PARCEL HANDLER
United Parcel Service, UPS
09.2019 - 03.2020
- Worked graveyard shift in a fast paced and physically demanding environment
- Exercise good communication and comprehension skills to accurately sort and load thousands of packages per night onto correct delivery trucks
- Work as a team to meet nightly rigorous performance levels.
SERVICE PROVIDER
FRONT LINE, St. James Lutheran Church
08.2015 - 09.2019
- Acted as the communication hub/main reception area for three non-profit organizations; a large child development center, foot clinic, and Lutheran congregation in downtown Portland Oregon
- Assisted clients in finding the services offered in the building
- Collected, arranged and input information into database system
- Helped clients with services, ensuring high levels of satisfaction and loyalty
- Prepared mailings for quality and timely delivery to congregation members and concert attendees
- Kept detailed records of mailing completion using a database called
- Shepherds Staff
- Sorted, received and distributed mail correspondence between departments and personnel
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Maintained building security by monitoring logbook.
CASHIER
New Seasons Market
04.2013 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Provided customer assistance to store patrons who at times were angry, upset, or confused.
RECEPTIONIST
Portland Community College
09.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered phone promptly and directed incoming calls to correct offices
- Sorted, received and distributed mail correspondence between departments and personnel.
WILDLAND FIREFIGHTER, US Forest Service
06.2010 - 09.2010
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle
- Established water supplies, connected hoses, and directed water onto fires
- Oversaw equipment and vehicle upkeep to maintain emergency readiness
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
Education
Bachelor of Science - Geography
Portland State University
Portland, OR06.2017
Skills
- Financial Records Compilation
- Client Records Review
- Detailed Documentation
- Social Perceptiveness
- Critical Thinking
- Reading Comprehension
- Ability to use business math at an intermediate level
- Followed precise technical methodologies for data collection and lab work
- Compiled, summarized, and reported research data using
- Statistical data requiring intermediate math skills
Additional Information
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Pantry Coordinator
Portland Community College
09.2022 - Current
TAX SPECIALIST II
City Of Portland Oregon
03.2020 - 09.2020
PARCEL HANDLER
United Parcel Service, UPS
09.2019 - 03.2020
SERVICE PROVIDER
FRONT LINE, St. James Lutheran Church
08.2015 - 09.2019
CASHIER
New Seasons Market
04.2013 - 08.2015
RECEPTIONIST
Portland Community College
09.2012 - 05.2014
WILDLAND FIREFIGHTER, US Forest Service
06.2010 - 09.2010
Bachelor of Science - Geography
Portland State University
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