Chelsea Ercolano
Milford
Summary
Business manager with over 15 years of extensive expertise in operations and team management. Proven success in boosting customer engagement and driving business growth through innovative marketing strategies and streamlined operations. Adept at fostering collaborative environments and enhancing employee performance, aiming to continue advancing organizational efficiency and profitability.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Ercolano's Nursery
06.2010 - 07.2025
- Boosted customer base through strategic marketing, enhancing business visibility.
- Implemented effective business strategies, achieving significant growth targets.
- Managed daily operations, ensuring quality and service standards are consistently met.
- Handled payroll administration, ensuring accurate and timely employee compensation.
- Facilitated recruitment and onboarding, streamlining new employee integration.
- Fostered a positive team environment by mentoring new hires, leading to stronger collaboration and improved morale.
Patient Care Coordinator
Mason City Clinic
03.2021 - 10.2021
- Added appropriate forms to patient charts.
- Used the computer system to create and send orders, verify and update patient data, and schedule appointments.
- Facilitated seamless communication between patients and healthcare providers, enhancing patient experience and engagement.
- Streamlined appointment scheduling processes, significantly reducing wait times and improving patient flow.
Customer Advocate
Target
04.2018 - 03.2021
- Scanned and bagged items efficiently, enhancing guest service and accuracy.
- Reduced wait times through effective multitasking and guest engagement.
- Managed stock levels during peak hours, ensuring availability and guest satisfaction.
Server
The Farmhouse at The Grand Colonial
05.2015 - 09.2017
- Serve food and drinks promptly, ensuring guest satisfaction and a welcoming atmosphere.
- Address customer concerns efficiently, enhancing restaurant's reputation and guest loyalty.
- Utilize POS system for order management, billing, and complimentary items, ensuring accuracy.
- Create a positive dining experience as the initial guest contact, fostering repeat visits.
Education
Bachelor of Science - Business Administration
Arizona State University Digital Immersion
07.2025
Associate of Arts - Business
North Iowa Area Community College
Mason City, IA05.2023
Skills
- Communication
- Training
- Employee Management
- Problem Solving
- Payroll
- Scheduling
- Customer Service
- Marketing
- Business Strategy
- Operations Management
- Team Leadership
- Recruiting and interviewing
Timeline
Patient Care Coordinator
Mason City Clinic
03.2021 - 10.2021
Customer Advocate
Target
04.2018 - 03.2021
Server
The Farmhouse at The Grand Colonial
05.2015 - 09.2017
Assistant Manager
Ercolano's Nursery
06.2010 - 07.2025
Associate of Arts - Business
North Iowa Area Community College
Bachelor of Science - Business Administration
Arizona State University Digital Immersion
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