Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Escobar

Huntsville,AL

Summary

My goal is to secure a position with a company that enables me to expound on my education and strong Leadership, Management, Mentorship & Communications skill sets to drive revenue and achieve remarkable, measurable results for the company.

Overview

2
2
years of professional experience

Work History

Software Developer

University Of Alabama In Huntsville
12.2022 - 07.2023
  • Analyzed user needs, requirements, procedures and problems to create new software or to improve the existing computer systems.
  • Created, developed, prepared
    and generated ad hoc reports as required.
  • Reviewing computer system capabilities, workflow, and scheduling limitations to determine if the requested program or program change is possible
    within the existing system.
  • Conducted application software testing,
    quality assurance, post-release monitoring, and follow up.
  • Maintain confidentiality with regard to the information being processed, stored, or accessed.

Tier 1 IT Analyst

Hexagon
04.2022 - 12.2022
  • Demonstrated the ability to answer high-volume calls and provide superior service to our clients.
  • Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-user.
  • Active Directory user administration, password resets and account unlocks.
  • Used active listening skills to ensure that every customer's issue will come to a resolution, and therefore complete customer satisfaction.
  • Troubleshoots and configure applications, provide network connection support, as well as client input into a ticketing system.

Medical Receptionist

Tennessee Valley Gastroenterology
06.2021 - 03.2022
  • Data entry using eClinicalWorks software to manage patient records and documents while always being conscious of patient confidentiality as required by our clinic policy and HIPAA regulations.
  • Perform Accounts Receivable duties by collecting and posting customer payments and co-payments.
  • Act as a Spanish translator between our callers and patients to our doctors, nurses and team members.
  • Maintain and encourage a safe workplace through cleanliness and deliberate sanitizing of exposed surfaces.
  • Greet and check in patients by collecting and updating their personal, medical and insurance information.
  • Multitask in a fast-paced work environment handling a variety of administration duties including answering and escalating phone calls as necessary, schedule patient appointments and taking care of our customers.

Education

Bachelor of Business Administration - Computer Information Systems, Business Management

University of North Alabama
05.2021

Skills

  • Bilingual (Spanish)
  • Structured Query Language (SQL)
  • Oracle SQL Developer
  • Application Development
  • Service Now
  • Active Directory
  • Printer Driver
  • Zendesk
  • Remote Assistance
  • Technical Support
  • Collaborative Team Player
  • Patient Relations
  • Patient Database Maintenance
  • Microsoft 365

Timeline

Software Developer

University Of Alabama In Huntsville
12.2022 - 07.2023

Tier 1 IT Analyst

Hexagon
04.2022 - 12.2022

Medical Receptionist

Tennessee Valley Gastroenterology
06.2021 - 03.2022

Bachelor of Business Administration - Computer Information Systems, Business Management

University of North Alabama

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Chelsea Escobar