Chelsea Felix
Fontana,CA
Summary
Operations and warehouse leader with progressive experience spanning frontline fulfillment, team leadership, and site-level operations within high-volume retail and distribution environments. Proven ability to lead large teams at scale, including direct supervision of 30+ employees and indirect leadership of 100+ associates, while supporting multimillion-dollar operations. Experienced in new facility launches, workforce training, labor planning, and SOP development, with a strong track record of driving safety, attendance, productivity, and fulfillment performance.
Overview
6
6
years of professional experience
Work History
Process Lead
Amazon
Jurupa Valley, CA
02.2025 - Current
- Supported the launch of a new fulfillment center in Florida, playing a key role in startup operations, workforce readiness, and process stabilization.
- Directly supervised 30 associates while indirectly leading 100+ employees to meet productivity, quality, and safety goals.
- Assisted in the onboarding and training of over 400 new associates across inbound, outbound, and problem-solving functions, ensuring operational readiness and compliance.
- Trained and mentored other Process Leads, including responsibilities for labor tracking and reporting, workflow coordination, and shift execution.
- Reviewed, updated, and enforced standard operating procedures (SOPs) to align with evolving business needs and improve operational efficiency.
Operations Team Leader
Target
Ontario, CA
03.2020 - 01.2025
- Served as a senior operations leader within a $100M+ high-volume retail operation, supporting end-to-end store and back-of-house execution.
- Led a department that achieved best-in-store performance for safety incidents, attendance, and online order fulfillment, consistently outperforming company benchmarks.
- Oversaw daily inbound logistics operations, coordinating the receipt and processing of over 3,000 packages per day.
- Executed workforce planning, scheduling, hiring, onboarding, coaching, and performance management to align labor with business demand.
- Ensured adherence to safety standards, inventory control practices, and operational procedures while promoting a strong culture of accountability.
Skills
- Supply chain management
- Inventory control
- Workflow coordination
- Process improvement
- Safety compliance
- Data analysis
Timeline
Process Lead
Amazon
02.2025 - Current
Operations Team Leader
Target
03.2020 - 01.2025