Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Ferguson

Orlando,FL

Summary

Dynamic Lead Revenue Cycle Analyst at Revecore with expertise in claims management and financial reporting. Proven track record in optimizing revenue cycles and enhancing cash flow through account reconciliation, and effective stakeholder communication. Adept at utilizing Microsoft Excel to develop performance metrics, ensuring compliance with regulations while driving team success.

Overview

13
13
years of professional experience

Work History

Lead Revenue Cycle Analyst

Revecore
, USA
06.2021 - Current
  • Evaluated claims submitted to insurance carriers for multiple hospital systems
  • Determined accurate reimbursement amounts based on detailed contract language.
  • Contacted insurance companies to resolve underpayments and secure missing medical records.
  • Prepared and submitted various correspondence, including letters, emails, and complex appeals.
  • Maintained regular communication with stakeholders regarding claim status updates.
  • Directed claims to appropriate Revecore departments and client onsite analysts.
  • Managed corrected claim processes for analysts within multiple hospital systems
  • Ran weekly and monthly activity reports while ensuring compliance with all regulations.
  • Conducted audits on billing practices to ensure adherence to policies.
  • Developed reports to track revenue cycle performance metrics.
  • Assisted in training staff on new billing software and procedures.
  • Analyzed financial statements on a regular basis providing insights into ways of optimizing cash flow cycles.

Logistics Coordinator

DEX Imaging
Orlando, USA
06.2019 - 06.2021
  • Coordinated delivery of equipment for DEX customers across Orlando and Southern Georgia.
  • Established delivery schedules at least one week in advance to optimize logistics.
  • Managed inventory assignment, distribution, and conducted regular stock checks for accuracy.
  • Processed and quality checked new deals submitted by sales team to ensure compliance.
  • Deployed drivers, overseeing movement and timesheets.
  • Ensured customer requirements were met on the device level through effective communication.
  • Booked new deliveries, established invoicing, and implemented contracts accurately.
  • Collaborated with administration, customer service, systems engineers, and third-party vendors to complete necessary paperwork.

Shipping and Receiving Lead/ Logistics Coordinator

North American Office Solutions
Orlando, USA
03.2017 - 06.2021
  • Company Overview: Purchased by DEX Imaging
  • In charge of shipping and receiving department.
  • Communication skills used daily, to effectively process customer orders and resolve any issues customers were experiencing with their shipments or product.
  • Promoted to this position within the first year of work from a standard shipping position.
  • Promotion came with an emphasis on positive interactions with both customers and coworkers, as well as acknowledgment of superior organization and leadership skills.
  • Maintained sustained communication with customers and sales representatives regarding continual shipping expectations and quality control.
  • Excel used daily as well as advanced shipping software.
  • Developed inventory management system as company was still using a paper system when hired.
  • Detailed records kept on every shipment and specific customer requirements.
  • Responsible for purchasing and inventory control.
  • Transition to Logistics and Parts Coordinator in 2018.
  • Was kept on in this position when company was purchased in 2019.
  • Purchased by DEX Imaging

Membership Accountant

Moda Health
Portland, USA
05.2016 - 01.2017
  • Managed insurance eligibility for several high-profile companies and over 600 mid-sized groups.
  • Applied payments and reconciled bills with customers, researching and resolving any billing and invoice complications or complaints.
  • Responsible for verifying changes customer wanted to make to their insurance plans at open enrollment and ensuring customer satisfaction with Moda Health as their insurance provider.
  • Responsible for respectfully communicating with the customer regarding non-payment or late payment (and describing how this would impact their active insurance coverage).
  • Reconciled customer accounts.
  • Accountable for explaining coverage to new customers and making certain they were up to date on information in contracts.
  • Correctly and efficiently enrolled, reinstated, and terminated individual members using advanced software.
  • In charge of several e-file groups that required great proficiency in the use of excel.
  • Was in consistent communication with customer throughout each day via email, phone, and fax.
  • Kept detailed records regarding communication with customers, including call logs.
  • Kept secure information encrypted.
  • Trained new employees on group management.
  • Oversaw personal time management and record keeping.
  • Received audits greater than 98% accuracy throughout entire employment.
  • Was responsible for auditing coworker’s work.

Chemical Shipping and Receiving Lead/ Inventory Control Specialist

Schenker Logistics
Hillsboro, USA
01.2013 - 09.2015
  • Began employment as a shipper, whose job responsibilities included, but were not limited to, shipping and receiving internationally.
  • Was in constant communication with Intel Customers regarding their shipments.
  • Kept detailed shipping records.
  • Utilized Microsoft Office, Word, and most proficiently Excel.
  • Took responsibility for reconciling any issues customers may have had with shipment discrepancies and kept in contact with them every step of the way.
  • Within the first year was promoted to Chemical Shipping Lead, emphasis on this promotion was due to superior communication skills with both the customer and the vendor.
  • Before leaving this position was actively working as an inventory control specialist, utilizing SAP daily.
  • Applied MSDS knowledge daily and applied this knowledge when shipping internationally.

Education

Oregon State University
Corvallis, OR
07.2025

HS Diploma -

University High School
01.2008

Skills

  • Claims management
  • Project coordination
  • Revenue cycle solutions
  • Account and revenue tracking
  • Microsoft Excel expertise
  • HIPAA compliance
  • HCPCS coding
  • Claims processing
  • Account reconciliation
  • Medicare regulations
  • Revenue cycle management
  • Insurance verification
  • Claim auditing
  • Performance reviews
  • Financial reporting

References

References available upon request.

Timeline

Lead Revenue Cycle Analyst

Revecore
06.2021 - Current

Logistics Coordinator

DEX Imaging
06.2019 - 06.2021

Shipping and Receiving Lead/ Logistics Coordinator

North American Office Solutions
03.2017 - 06.2021

Membership Accountant

Moda Health
05.2016 - 01.2017

Chemical Shipping and Receiving Lead/ Inventory Control Specialist

Schenker Logistics
01.2013 - 09.2015

Oregon State University

HS Diploma -

University High School

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