Chelsea Ferreira
Long Branch
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Office Manager
Jersey Construction Cleaners LLC
Long Branch
07.2017 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
Administrative Assistant
Universal Railing and Stair Parts LLC
Long Branch
08.2020 - 12.2022
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Administrative Assistant
Ninos Bakery LLC
West Long Branch
04.2014 - 12.2016
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Server
Por do Sol Restaurant
Long Branch
07.2013 - 12.2014
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
GED -
Brookdale Community College
Lincroft, NJ11-2013
Skills
- Office management
- Accounts payable
- Accounts receivable
- Invoice processing
- Customer relationship management
- Inventory management
- Communication skills
- Time management
- Problem solving
- Data entry
- Document organization
- Payroll processing
- Professionalism
- Financial tracking
- Task delegation
- Cost reduction
- Project planning
- Documentation and reporting
- Sales strategy
- Budgeting expertise
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Administrative Assistant
Universal Railing and Stair Parts LLC
08.2020 - 12.2022
Office Manager
Jersey Construction Cleaners LLC
07.2017 - Current
Administrative Assistant
Ninos Bakery LLC
04.2014 - 12.2016
Server
Por do Sol Restaurant
07.2013 - 12.2014
GED -
Brookdale Community College