Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Fiedler

Lehigh Acres,FL

Summary

Results-driven and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent communication and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Management Assistant

Enterprise Rent-A-Car
07.2023 - Current

Started as a Management Trainee at the second largest location in the area and transitioned to the largest office within 2 months, showcasing exceptional sales performance and talent in enhancing customer satisfaction metrics.

  • Manage customer service inquiries and resolve issues, enhancing client satisfaction and promoting a positive company image
  • Process rental transactions, maintain accurate records, and ensure compliance with company policies and procedures
  • Manage daily branch operations, including vehicle fleet management, inventory control, and back end work contributing to a streamlined and efficient workflow
  • Seen as a point of conduct to new employees to train and work on their areas of opportunity in the business
  • Moved to RSW airport to be part of the "Best of the Best" program after 6 months due to high performance, image, and effort (PIE)
  • Consistently ranked in the top half of the sales Matrix within our area for the last 6 months, resulting in an invitation to our Elite event twice as recognition for exceptional performance
  • Established and nurture valuable partnerships with accounts including body shops, dealerships, and insurance companies to secure repeat business through effective communication
  • Proficient in utilizing various programs such as Greenlight, 2.0, ARMs, and outlook for efficient branch operations.

Server

Hooked Island Grill
01.2023 - 05.2023
  • Helped in the opening of the new location after the hurricane
  • Maintained efficiency and adaptability in fast-paced, high volume environments while navigating the complexities associated with launching a new restaurant
  • Consistently provided outstanding customer service to new patrons, playing a pivotal role in enhancing the restaurant's image and fostering a positive atmosphere

Server

Nervous Nellies
12.2020 - 09.2022
  • Exhibited in-depth understanding of our vast menu, allowing for exceptional customer service by assisting with inquiries and providing personalized recommendations
  • Established a lively atmosphere that catered to the entertainment needs of both community members and visitors.
  • Accustomed to excelling in fast-paced settings with intense productivity demands
  • served large parties (50-100 patrons) for weddings, birthday, anniversaries, and more
  • Helped train new employees
  • Earned a reputation for exceptional customer service by consistently exceeding expectations

Marketing and Client Relations Administrator

Slagle Financial
09.2019 - 10.2020
  • Sought out and arranged retirement seminars across multiple Northern Illinois venues, resulting in increased outreach to clients by advisors
  • Organized and managed all pre-event outreach to prospects, including setting up for seminars, introducing speakers, onboarding potential clients, and maintaining continued contact after events
  • I was the only support staff for our northern locations but would travel to the home office weekly and keep in virtual contact throughout the day to complete bigger picture task with coworkers
  • Utilized software to prepare customized client portfolios ahead of scheduled appointments with the advisor
  • Managed and updated crucial client information, conversations, and essential documents within the Redtail CRM platform
  • Boosted client retention through effective handling of clients' inquiries and concerns as the primary point of contact
  • Demonstrated strong organizational skills by efficiently managing a complex calendar for a multi-city advisor

Campaign Manager

Liaison Marketing Inc.
03.2019 - 08.2019
  • Was selected to move to Springfield with my direct superior from Synaptic to help open a new office
  • Promoted to campaign manager and responsible for planning and executing solo events for clients
  • Interviewed and directly involved in the hiring of new employees for our territory
  • Worked closely with store managers to ensure their enthusiasm and financial gains upon our return to sell products at their locations
  • Acquired valuable leadership skills by actively training and mentoring newly hired team members

Marketing Assistant

Synaptic Inc
01.2019 - 03.2019
  • Implemented marketing techniques for clients inside some of the biggest retailer in the world (Costco, Sam's Club, Walmart, etc.)
  • Managed the tracking, transporting, and reporting of inventory with a focus on minimizing losses
  • Developed strong public speaking skills through regular presentations to large crowds
  • Thrived in a fast-paced environment, successfully memorizing diverse client pitches and brand details.
  • Able to quickly adapt to challenges and different forms of high-pressure situations
  • Enhanced objection handling skills to swiftly address customer concerns during the sales process
  • Drove high product sales to prioritize client retention, leading to being chosen for relocation to Springfield and expansion into a new market.

Financial Service Representative

Synergy Wealth Solutions
06.2018 - 01.2019
  • Conducted consultations with prospective clients, assessing their financial status and identifying opportunities for improvement.
  • Demonstrated consistency and availability in maintaining strong client relationships
  • Established valuable networking connections with industry peers
  • Utilized knowledge of CRM processes for effective client organization
  • Mastered the skill of setting up appointments through cold calling and confidently representing myself to prospective clients during local networking events.
  • Ensured traceability with detailed records of all financial transactions

Education

Bachelor of Arts - Psychology

University of Missouri - Columbia
Columbia, MO
05.2018

Bachelor of Arts - Sociology

University of Missouri - Columbia
Columbia, MO
05.2018

Skills

  • Suggestive Selling
  • Service Orientated
  • Conflict and Complaint Resolution
  • Event Planning and Management
  • Adaptable and Flexible
  • Relationship Building
  • Customer Engagement
  • Office Administration
  • Organizational Skills
  • Team Collaboration
  • Time Management

Timeline

Management Assistant

Enterprise Rent-A-Car
07.2023 - Current

Server

Hooked Island Grill
01.2023 - 05.2023

Server

Nervous Nellies
12.2020 - 09.2022

Marketing and Client Relations Administrator

Slagle Financial
09.2019 - 10.2020

Campaign Manager

Liaison Marketing Inc.
03.2019 - 08.2019

Marketing Assistant

Synaptic Inc
01.2019 - 03.2019

Financial Service Representative

Synergy Wealth Solutions
06.2018 - 01.2019

Bachelor of Arts - Psychology

University of Missouri - Columbia

Bachelor of Arts - Sociology

University of Missouri - Columbia
Chelsea Fiedler