Chelsea Finn
Kansas City,MO
Summary
Personable and dedicated Customer Service Representative, with a ton of experience. I am a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Support Specialist
Metrc LLC
Lakeland, FL
07.2019 - 06.2022
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
- Verified accuracy of client data by running periodic audits.
- Conducted workflow analysis, space design or cost comparison analysis.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Implemented preventive measures to mitigate potential risks or threats.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Provided guidance to junior members of the team on best practices.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Documented customer interactions and contact information into company database.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Assisted in the development of user training materials and FAQ documents.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained positive working relationship with fellow staff and management.
- Created detailed reports of all service activities for management review.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Ensured compliance with company policies regarding security protocols.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Provided technical support to customers via phone and email.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Researched new technologies to improve customer experience and optimize operations.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Coordinated with vendors for product ordering and delivery services.
- Documented customer inquiries and resolutions in a ticketing system.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Administrative Assistant
Finnscape LLC
Shawnee, KS
07.2012 - 10.2021
- Coordinated appointments, meetings and conferences.
- Responded to customer issues to provide immediate resolution and improve retention.
- Scheduled appointments, meetings and events for management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed correspondence, reports and meeting notes.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Nanny
Nannies of Kansas City
Leawood, KS
07.2013 - 07.2019
- Instructed the children in proper behavior, manners, health habits.
- Transported children to school, extracurricular activities, and appointments when needed.
- Engaged with children on individual basis to build positive, trusting relationships.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Assisted children with completing homework and special assignments to improve academic performance.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Provided assistance with homework assignments when needed.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed positive relationships with each child by providing nurturing care.
- Provided direct-care services for children of varying ages.
- Ensured physical and social well-being of each child.
- Participated in hands-on learning activities with children incorporating art.
- Observed children during snack time to prevent choking.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Kept detailed records of each child's progress including meals eaten, naps taken.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Monitored the children's playtime to ensure safety and wellbeing.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Gave medication to children as directed by parents or guardians.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Regulated children's schedules to balance rest, learning and play.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Stayed current on all required certifications necessary for working as a Nanny.
- Provided safe transportation to and from activities and events.
- Took children to and from school and extra-curricular activities.
Preschool Aide
Hope Lutheran Church and School
Shawnee, KS
06.2014 - 08.2016
- Engaged in positive interactions with children throughout the day by playing games or reading stories together.
- Organized and maintained an orderly classroom environment conducive to learning.
- Kept abreast of current trends and developments related to early childhood education.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Participated in parent-teacher conferences as needed in order to discuss student progress.
- Assisted with meal preparation, feeding young children when necessary, and clean up afterwards.
- Encouraged social interaction between students by facilitating cooperative play among them.
- Helped children learn basic skills such as counting, colors, shapes, reading readiness.
- Maintained safe, clean and constantly supervised play environment.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Responded promptly and appropriately to emergency situations as they arose.
- Created and assembled classroom displays and decorations.
Education
Some College (No Degree) - Early Childhood Education
Johnson County Community College
Overland Park, KSSkills
- Call Management
- Customer Relationship Management
- Support Services
- Application Support
- Technical Assistance
- Data Collection
- Helpdesk Operations
- Incident Management
- [Software] Expertise
- Remote Support
More About Me
- I am currently a mother of twin toddlers.
- I am an animal lover. My family loves to volunteer within our community any way we can, and support our local shelters.
- I enjoy writing, and in my free time I am working on writing a book.
- I am a very family oriented person.
- I am organized, punctual, and I am able to complete multiple tasks in a timely manner.
- I am a people person.
- I am a team player.
Timeline
Support Specialist
Metrc LLC
07.2019 - 06.2022
Preschool Aide
Hope Lutheran Church and School
06.2014 - 08.2016
Nanny
Nannies of Kansas City
07.2013 - 07.2019
Administrative Assistant
Finnscape LLC
07.2012 - 10.2021
Some College (No Degree) - Early Childhood Education
Johnson County Community College
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