Chelsea Fleener
Mesa,AZ
Summary
Dynamic & creative professional with a proven track record across the board, excelling in customer service and team leadership. Recognized for enhancing team performance through effective coaching and fostering collaboration. Adept at problem-solving and maintaining organization, ensuring high customer satisfaction and operational efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Freelance Retail
JS Anime
03.2024 - Current
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management to ensure product availability and accuracy on sales floor.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to maintain store cleanliness and organization, optimizing visual merchandising.
- Engaged with customers to understand their needs, offering tailored product recommendations for improved satisfaction.
- Adapted quickly to new products and promotions, ensuring up-to-date knowledge for effective sales support.
Designer
Strange Cvlt
06.2023 - Current
- Participated in brainstorming sessions to generate innovative ideas for new shoe designs.
- Developed mock-ups incorporating feedback from CEO and Team Management
- Maintained organized digital files of design assets for easy access by team members.
- Supported project timelines by effectively managing design tasks and meeting deadlines.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
Freelance Designer
YRU Shoes
Chino, CA
06.2023 - Current
- Collaborated on design concepts, ensuring alignment with brand vision and market trends.
- Assisted in developing graphic materials for marketing campaigns and product launches.
- Utilized multiple creative platforms and mediums to create visually compelling designs for footwear collections.
- Conducted research on competitors to inform design decisions and improve product offerings.
Freelance Retail
Toy Mandala
03.2022 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized displays and inventory levels, ensuring product availability.
- Processed transactions accurately using POS systems, improving checkout efficiency.
- Collaborated with team members to execute promotional setups, driving sales engagement.
- Analyzed customer feedback to identify trends and improve service delivery standards.
Director
Monkey Paw Entertainment
Mesa, AZ
10.2016 - Current
- Developed and implemented strategic initiatives to enhance content production efficiency.
- Collaborated with cross-functional teams to align creative vision with operational capabilities.
- Mentored junior staff, fostering professional growth and improving team performance.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Customer Service Supervisor
Nike
Mesa, AZ
11.2017 - 08.2020
- Supervised customer service team, ensuring adherence to performance standards and policies.
- Educated teams on training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Conducted performance evaluations, providing feedback and coaching to enhance team effectiveness.
- Moved swiftly between supervising different teams Corporate, Swoosh, IT, Online Customer Service and SNKRS Launch.
- Collaborated with cross-functional teams to resolve complex customer issues and improve satisfaction rates.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Personal Shopper
Gold Canyon Candles
Chandler, AZ
02.2015 - 12.2015
- Adapted quickly to changing product lines and seasonal offerings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Technician
Forever Living Products International
Tempe, AZ
07.2014 - 01.2015
Interior Designer
Barkley International Design
Vero Beach, FL
08.2013 - 09.2014
- Developed innovative design concepts that enhanced client satisfaction and engagement.
- Collaborated with clients to identify needs, preferences, and budget constraints
- Conducted site visits to assess progress and address design implementation challenges proactively.
- Researched materials and finishes, presenting options that align with aesthetic goals and functionality.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
Education
GED -
East Valley High School
Mesa AZ11-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Organization and time management
- Verbal communication
Timeline
Freelance Retail
JS Anime
03.2024 - Current
Designer
Strange Cvlt
06.2023 - Current
Freelance Designer
YRU Shoes
06.2023 - Current
Freelance Retail
Toy Mandala
03.2022 - Current
Customer Service Supervisor
Nike
11.2017 - 08.2020
Director
Monkey Paw Entertainment
10.2016 - Current
Personal Shopper
Gold Canyon Candles
02.2015 - 12.2015
Technician
Forever Living Products International
07.2014 - 01.2015
Interior Designer
Barkley International Design
08.2013 - 09.2014
GED -
East Valley High School