Overview
Work History
Education
Timeline
Generic

CHELSEA FLEMINGTON

Los Angeles,CA

Overview

9
9
years of professional experience

Work History

GENERAL MANAGER

TESLA
CENTURY CITY
10.2022 - 08.2024
  • Lead a high-performing sales team of 40+ overseeing day-to-day operations and driving multi-million-dollar sales targets. #1 Retail sales in SoCal consisstently.
  • Utilize KPIs and performance metrics to develop strategies that exceed sales goals and enhance customer experience to impact customer satisfaction 95%+.
  • Foster a culture of continuous growth for Southern California leadership program, performance management, and teamwork, aligning with brand standards- creating SoCal leadership training programs.

STORE LEADER

TESLA
BURBANK & SHERMAN OAKS
11.2021 - 10.2022
  • Managed all aspects of store operations, including sales, customer service, and team development for multiple locations, including delivery and service center locations.
  • Developed salespeople training to impact and implement sales strategies that resulted in consistent, top-tier performance across the LA region.
  • Specialized in working with VIP clientele, building relationships to create engagement, social media guest involvement, owner appreciation events, and LA Auto Show events.
  • Coordinated large-scale marketing events and spearheaded employee development programs, enhancing team culture and retention.

CUSTOMER EXPERIENCE MANAGER

TESLA
SANTA MONICA
11.2019 - 11.2021
  • Played a key role in launching a new location in Santa Monica, overseeing the entire customer experience strategy to cater to the local, high-end clientele.
  • Developed and implemented client engagement programs to elevate customer satisfaction and loyalty, and successfully built a sales team to exceed opening sales targets.
  • Built relationships with key customers, providing personalized service, and creating long-lasting brand advocates. Referral clientele is 45% or more.

OWNER ADVISOR

TESLA
PASADENA
10.2017 - 11.2019
  • Consistently ranked as the top-performing salesperson in the Pasadena location and in the top 10 in North America, with a strong focus on building a loyal customer base through referrals.
  • Implemented personalized sales strategies that resulted in high customer satisfaction, and exceeded individual and store sales targets.

BRIDAL STYLIST & EVENTS COODINATOR

BELLASPOSA BRIDAL & PHOTOGRAPHY
RANCHO CUCAMONGA
07.2015 - 10.2017
  • Style brides on the sales floor and customer experience for a luxury bridal boutique, generating high-end sales, and cultivating brand loyalty with referral business.
  • Oversaw visual merchandising, the store website for the e-commerce business, and managed fashion show events.
  • Developed and maintained relationships with clientele, supporting the store's growth and reputation in the bridal fashion market.
  • Trade shows, fashion shows, and exclusive trunk shows.

Education

BACHELORS OF SCIENCE - APPAREL MERCHANDISING AND MANAGEMENT, BUSINESS AND MARKETING

CALIFORNIA POLYTECHNIC UNIVERSITY
POMONA
01.2017

Timeline

GENERAL MANAGER

TESLA
10.2022 - 08.2024

STORE LEADER

TESLA
11.2021 - 10.2022

CUSTOMER EXPERIENCE MANAGER

TESLA
11.2019 - 11.2021

OWNER ADVISOR

TESLA
10.2017 - 11.2019

BRIDAL STYLIST & EVENTS COODINATOR

BELLASPOSA BRIDAL & PHOTOGRAPHY
07.2015 - 10.2017

BACHELORS OF SCIENCE - APPAREL MERCHANDISING AND MANAGEMENT, BUSINESS AND MARKETING

CALIFORNIA POLYTECHNIC UNIVERSITY

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CHELSEA FLEMINGTON