Chelsea Flete
Richmond,VA
Summary
Dynamic Operations Specialist with a focus on effective communication and problem-solving. Skilled in training staff and fostering collaboration across teams to improve customer service and operational workflows, leading to increased efficiency.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Apple Inc.
Richmond, Virginia
09.2021 - 02.2025
- Managed inventory processes through Apple supply chain management systems to ensure accuracy.
- Collaborated with cross-functional teams to enhance operational workflows and efficiency.
- Analyzed data to optimize daily operations and resource allocation effectively.
- Facilitated training sessions for new staff on operational procedures and tools.
- Coordinated product launches by overseeing logistics and supply chain readiness.
- Resolved operational issues by troubleshooting problems and implementing effective solutions.
- Maintained compliance with company policies and industry regulations in operations management.
- Identified areas of improvement in current operations systems and executed necessary changes.
- Assisted customers with product selections and provided knowledgeable recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product displays and ensured stock levels were adequate.
- Collaborated with team members to improve customer service strategies.
Retail Sales Associate
PINK Victoria Secret
New York, New York
08.2019 - 03.2020
- Educated customers on promotions and loyalty programs to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to achieve sales targets and elevate customer service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted customers in selecting products and provided styling advice.
- Greeted customers upon entering the store, offering assistance in locating items.
- Participated in inventory management and restocking of merchandise as needed.
Manager
16 Handles
New York, New York
02.2019 - 08.2019
- Oversaw daily operations of a high-traffic frozen yogurt shop.
- Supervised staff to achieve exceptional customer service standards.
- Trained new employees on operational procedures and product offerings.
- Ensured store cleanliness and organization to enhance customer experience.
Education
High School Diploma -
Murray Hill Academy
111 E 33rd St, New York, NY 1001606-2018
Skills
- Inventory management and data analysis
- Supply chain coordination
- Compliance oversight
- Operational troubleshooting
- Customer relationship management
- Employee training and development
- Effective communication skills
- Problem solving strategies
- Team building and collaboration
- Time management techniques
- Goal setting and achievement
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Operations Specialist
Apple Inc.
09.2021 - 02.2025
Retail Sales Associate
PINK Victoria Secret
08.2019 - 03.2020
Manager
16 Handles
02.2019 - 08.2019
High School Diploma -
Murray Hill Academy