Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHELSEA FOGG

The Colony,Tx

Summary

  • Hardworking and motivated Certified Medical Assistant/Manager with 13 years of experience and a record of success in the healthcare industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Proficient in direct and indirect patient care practices. Recognized for the capacity to work autonomously as well as collaboratively and interact effectively with physicians, nurses, and support staff. Punctual, dependable professional with experience in the medical field and a “can do” attitude. Independent worker seeking to apply current skill set and grow within.

Overview

23
23
years of professional experience

Work History

Triage Examiner/Survey Examiner

CAPITAL TITLE OF TEXAS
Plano
05.2022 - Current
  • Provided meticulous attention to detail during the review process, documenting any deviations in documentation from survey to title commitment. Handled discrepancies efficiently to maintain accuracy.

CARE MANAGER/PATIENT CARE COORDINATOR, CMA

TIMEDOC HEALTH
Chicago, IL
10.2019 - 05.2021
  • Efficiently coordinated appointments, oversaw medication management and reconciliation for optimal patient care. Educated patients on available resources as needed while devising personalized care plans. Meticulously recorded patient data to support caregivers' needs and effectively facilitated Durable Medical Equipment procurement.

PCT ICU STEP-DOWN

MEDICAL CITY PLANO
Plano
08.2017 - 10.2018
  • Performed vital sign measurements, patient intake process and specimen collection with precision.
  • Administered injections and IV therapy and placed IV catheters.
  • Observed, evaluated, recorded and reported symptoms, reactions and progress of residents.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

PCT Emergency Department

MEDICAL CITY FRISCO
Frisco
02.2016 - 05.2016
  • Performed vital signs, patient intake and specimen collection while maintaining excellent patient care.
  • Sanitized, prepared and assembled medical equipment, readying work environment for physicians and emergency surgeons.
  • Instructed patients and caregivers or friends on proper care of injuries after treatment, educating on proper medication use, dressing changes and signs of complications.
  • Managed complete processing of patients from initial admission to discharge.
  • Followed standard procedures for collecting personal information, contacting relatives and transferring patients better accommodated at outside facilities.
  • Observed applicable health and safety regulations and house protocols to achieve patient and staff safety and minimize liability to malpractice accusations.
  • Cared for patients, giving special attention to newborn and geriatric patients with age-specific needs and risks.
  • Administered tests not requiring licensed physicians to execute or evaluate, completing reports to act as efficient subsidiary.
  • Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
  • Answered patient questions and provided take-home materials for further information.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.

Manager/ MA

REDUCEONE WEIGHT LOSS CENTER
Frisco
09.2011 - 10.2012
  • Scheduled patients, managed check-in and check-out processes, facilitated bill payments, organized inventory, administered injections, implemented marketing and advertising strategies; ensured outstanding patient care and customer service
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Receptionist/Tech

LAKE COUNTRY ANIMAL HOSPITAL
Frisco, TX
07.2006 - 02.2008
  • Handled various administrative tasks including answering multi-line phone system, scheduling appointments, managing billing and invoicing, overseeing collections process, and monitoring office supplies inventory.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Prepared and labeled medications and instructed client on administration.
  • Delivered excellent service to pet owners to drive repeat business.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Prepared and reviewed records and consent forms.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.

Chiropractic Assistant

FRISCO CHIROPRACTIC CENTER
Frisco, TX
04.2001 - 04.2005
  • Greeted patients and visitors, collected medical history and chief complaint, assisted in determining therapy/plan of action.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for 20-30 patients each shift.
  • Positioned X-Ray imaging equipment and adjusted controls to set exposure time and distance.
  • Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.

Manager/ CA

FIRST CHOICE CHIROPRACTIC
Dallas
05.2010
  • Demonstrated expertise in client interactions by answering phones professionally and conducting insurance verifications accurately. Proficiently managed billing operations along with handling cash transactions. Skilled in operating x-ray equipment for developing films as well as administering ultrasound therapy and traction therapy. Additionally responsible for marketing initiatives and appointment scheduling.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
  • Explained treatment procedures and physicians' instructions.

Education

Certificate -

SANFORD-BROWN COLLEGE (SBC)
Dallas, TX
07.2010

Skills

  • Medisoft
  • MEDITECH
  • ChiroTouch
  • eClinicalWorks
  • Allscripts
  • HIPAA
  • OSHA
  • CPR Certified
  • Venipuncture
  • phlebotomy
  • IV insertion
  • X-ray/Development
  • Utlrasound therapy
  • Traction therapy
  • patient care coordination
  • claims specialist
  • appeals
  • priorauthorization
  • Vital signs

Timeline

Triage Examiner/Survey Examiner

CAPITAL TITLE OF TEXAS
05.2022 - Current

CARE MANAGER/PATIENT CARE COORDINATOR, CMA

TIMEDOC HEALTH
10.2019 - 05.2021

PCT ICU STEP-DOWN

MEDICAL CITY PLANO
08.2017 - 10.2018

PCT Emergency Department

MEDICAL CITY FRISCO
02.2016 - 05.2016

Manager/ MA

REDUCEONE WEIGHT LOSS CENTER
09.2011 - 10.2012

Manager/ CA

FIRST CHOICE CHIROPRACTIC
05.2010

Receptionist/Tech

LAKE COUNTRY ANIMAL HOSPITAL
07.2006 - 02.2008

Chiropractic Assistant

FRISCO CHIROPRACTIC CENTER
04.2001 - 04.2005

Certificate -

SANFORD-BROWN COLLEGE (SBC)

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CHELSEA FOGG