Chelsea Franco
Austin,TX
Summary
Mission-driven professional with a background in sociology and a strong foundation in leadership and operational coordination. Passionate about advancing initiatives that promote social well-being, equity, and organizational effectiveness. Experienced in streamlining processes and supporting collaborative, people-centered environments. Committed to making a positive impact through thoughtful communication, strategic support, and a focus on long-term community and workplace betterment.
Overview
8
8
years of professional experience
Work History
Hostess
La Piscina
Austin, Texas
09.2024 - Current
- Customer Service Excellence: Delivered a polished first impression by managing guest reservations and seating, using attention to detail and hospitality expertise to ensure a seamless, luxury dining experience.
- Communication Skills: Streamlined front-of-house operations by communicating guest needs and flow updates to the service team, fostering smooth coordination, and timely service.
- Problem-solving: Proactively identified and addressed guest concerns with professionalism and empathy, using sound judgment to uphold high hospitality standards in a fast-paced environment.
- Collaboration and Training: Actively supported team operations and shared best practices with new staff, leveraging collaboration and leadership skills to maintain consistency.
Shift Supervisor
Starbucks
Los Angeles, California
05.2019 - 06.2024
- Customer-Centric Leadership: Championed a culture of excellence by proactively identifying customer needs, and implementing service strategies that elevated the overall guest experience.
- Team Development & Performance: Led, coached, and inspired a high-performing team of 25, consistently surpassing key performance indicators in a high-volume location.
- Operational Optimization: Leveraged sales trends and real-time customer feedback to identify peak service periods, enabling smarter staff allocation, and reducing average customer wait times by 15%.
- Inventory Management & Forecasting: Analyzed inventory patterns to align stock with anticipated demand, reducing product waste by 10%, and enhancing product availability during critical periods.
- Data-Driven Decision-Making: Trained team members to interpret and apply operational metrics, resulting in improved frontline decision-making, and elevated customer satisfaction.
- Continuous Improvement: Produced and presented performance reports that informed strategic adjustments, boosting team productivity and operational consistency.
- Standards & Compliance: Upheld rigorous safety and operational standards, fostering a safe, compliant, and high-functioning work environment.
Service Manager
Chipotle
Los Angeles, California
08.2017 - 01.2019
- Operational Leadership: Oversaw daily team operations in a high-volume, fast-paced environment, ensuring adherence to safety protocols and quality standards to maintain seamless service.
- Training & Development: Onboarded and trained new team members on safety procedures, food preparation, and operational workflows, accelerating team readiness and performance consistency.
- Equipment & Inventory Management: Maintained kitchen equipment and monitored inventory levels to ensure compliance with company standards, reduce downtime, and support peak service efficiency.
- Efficiency and Data Use: Leveraged performance data to streamline processes, improving team coordination and service speed.
Education
Bachelor of Arts - Sociology
San Diego State University
05-2024
Skills
- Operations and inventory management
- Safety compliance and management
- Reporting and data analysis
- Training and staff development
- Customer engagement strategies
- Point of sale expertise
- Cross-team collaboration
- Media management
Volunteer
The Gathering LA, Social Media Manger | 02/2017 to 07/2020
- Led strategic outreach initiatives across digital and in-person platforms, effectively promoting community events and strengthening relationships between law enforcement and the public.
- Planned and executed public events, coordinating logistics, stakeholder communication, and resource allocation to ensure safety, engagement, and meaningful community impact.
- Produced high-impact multimedia content, including graphics and videos, to enhance public awareness, boost event participation, and support law enforcement transparency and trust-building efforts.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hostess
La Piscina
09.2024 - Current
Shift Supervisor
Starbucks
05.2019 - 06.2024
Service Manager
Chipotle
08.2017 - 01.2019
Bachelor of Arts - Sociology
San Diego State University
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