Chelsea Freeman
Charlotte,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
WellTrust
12.2022 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered 50+ calls daily routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintain records, files, documents and develop and maintain key metrics and data regarding patient progression for internal and external audits.
CERTIFIED MEDICAL ASSISTANT
Novant Health, QueenCity OB/GYN
08.2018 - 12.2022
- Scanning, copying, mailing, and faxing patient's records
- Called and faxed pharmacies to submit prescriptions and refills
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Record & update patient information into hospital database, as well as managing appointment scheduling and follow-up
- Sanitized, restocked and organized exam rooms and medical equipment
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
CERTIFIED MEDICAL ASSISTANT
Carolinas Healthcare System, Charlotte OB/GYN
02.2017 - 08.2018
- Record & update patient information into hospital database, as well asmanaging appointment scheduling and follow-up
- Sanitized, restocked and organized exam rooms and medical equipment
- Communicated clearly and effectively with patients to verify information,determine purpose of visit and record medical history
- Called and faxed pharmacies to submit prescriptions and refills
- Documented vital signs and health history for patients in clinic and hospitalenvironments
- Directed patients to exam rooms, fielded questions and prepared forphysician examinations.
ADMINISTRATIVE OUTREACH/ CLAIMS SPECIALIST
Carolinas Healthcare System
12.2015 - 02.2017
- Scheduled various types of appointments for physicians and advanced carepractitioners and communicated any necessary instructions to the patient
- Input incoming referrals for all physicians in the facility- cross referenceddatabases to ensure seamless transition and referral status
- Answered approximately 80-100 calls per day including but not limited toinsurance companies, patients, hospitals, Urgent Care Facilities, andphysicians and each call was handled effectively and efficiently
- Referrals
- Analyze data
- Insurance verification and benefits
CUSTOMER RELATIONS MANAGER
OnStar
07.2013 - 01.2015
- Presented outstanding customer service
- Supervised daily operations and sales functions to maximize revenue,customer satisfaction and employee productivity
- Conducted training and mentored team members to promote productivity,accuracy and commitment to friendly service
- Maintained accounts and payment information
- Performed quality assurance and reported incidents/errors to Supervisor
- Technical support and diagnostics
- Handled complaints, provided appropriate solutions and alternatives withinappropriate timeframes, and followed up to achieve resolution.
ADMINISTRATIVE ASSISTANT
Food lion
07.2010 - 09.2014
- Assisted customers by telephone and in person with inquiries and directed customers to appropriate sales area
- Developed personal organization and multitasking skills in fast-paced environments
- Maintained accounting, cash handling/bookkeeping tasks, and order processing/reports
- Resolved customer issues daily
- Managed front end employees
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
Associate of Applied Science - Business Administration
Central Piedmont Community College
Charlotte, NC05.2022
Medical Assisting -
Southeastern Institute
Charlotte, NC09.2015
High School Diploma -
James. B Dudley High School
Greensboro, NC06.2011
Skills
- Multitasker
- Clear communication
- Attentiveness
- Great customer service
- Self-motivated
- Strong interpersonal skills
- Quick learner
- Microsoft office proficiency
- Organized
- Telephone technique-triage calls
- Appointment scheduling
- Filing, sorting, copying
- Business Correspondence
- Customer Relations
Additional Information
- Forward-thinking team leader skilled at operating departments efficiently to meetgoals. Successful background matching employees with roles for maximumperformance. Proactive and hardworking individual focused on continuousoperational improvement.
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
WellTrust
12.2022 - Current
CERTIFIED MEDICAL ASSISTANT
Novant Health, QueenCity OB/GYN
08.2018 - 12.2022
CERTIFIED MEDICAL ASSISTANT
Carolinas Healthcare System, Charlotte OB/GYN
02.2017 - 08.2018
ADMINISTRATIVE OUTREACH/ CLAIMS SPECIALIST
Carolinas Healthcare System
12.2015 - 02.2017
CUSTOMER RELATIONS MANAGER
OnStar
07.2013 - 01.2015
ADMINISTRATIVE ASSISTANT
Food lion
07.2010 - 09.2014
Associate of Applied Science - Business Administration
Central Piedmont Community College
Medical Assisting -
Southeastern Institute
High School Diploma -
James. B Dudley High School
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