Chelsea Fugate
Tulsa,OK
Summary
Keen ability to enhance operational efficiency and community standards. Excels in providing administrative support, including digital filing and scheduling, while delivering exceptional customer service at the front desk. Proven track record of improving guest experiences and fostering positive community relations. Dedicated to creating a welcoming environment. Expertise in handling sensitive information with discretion and utilizing industry-specific software for data management and code enforcement. Detail-focused approach to all tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Code Enforcement Officer
CITY OF MUSKOGEE
05.2023 - 08.2023
- Ensured adherence to city codes by meticulous patrols and documentation, enhancing city safety
- Improved community standards by enforcing property and animal codes, reducing complaints
- Provided assistance for public inquiries, fostering positive community relations
- Investigated complaints with a keen eye, resolving issues efficiently to maintain public order
- Passionately maintained city equipment, ensuring operational readiness for enforcement activities
- Boosted compliance rates through strategic code enforcement and proactive community engagement
Administrative Assistant
Express Employment Professionals
01.2023 - 05.2023
- Streamlined office processes, enhancing efficiency in document handling and scheduling
- Boosted customer satisfaction through prompt and accurate query resolution
- Implemented a digital filing system, reducing paper use and improving data retrieval time
- Managed complex scheduling and coordination for community development projects
- Played a key role in office administration, ensuring smooth operations and support
- Optimized office efficiency, reducing document handling time by implementing digital systems
Front Desk Associate
Muskogee Inn and Suites
11.2022 - 01.2023
- Enhanced room assignment process, leading to improved guest experiences and feedback
- Provided vital local attraction information, elevating guests' overall stay experience
- Streamlined check-in/out, boosting efficiency & guest satisfaction at Muskogee Inn
- Ensured accurate reservation management, enhancing operational precision
- Provided comprehensive support & information, elevating guest comfort and loyalty
Certified Nursing Assistant (CNA) in Training
St. Ann's Skilled Nursing and Therapy
01.2022 - 05.2022
- Efficiently managed care for 16 patients daily, ensuring timely medication and vital sign monitoring
- Streamlined patient care processes, enhancing efficiency in daily living assistance and mechanical lift use
- Fostered a compassionate environment, aiding in bathing and minor wound care, improving patient comfort
- Implemented effective communication strategies with nursing staff, optimizing patient condition reporting
- Adopted new hygiene protocols for cleaning, significantly reducing the spread of infections in care areas
- Boosted patient satisfaction by personalizing care plans & engaging in empathetic interactions
Customer Service Representative
Faneuil Hall Marketplace
12.2021 - 03.2022
- Managed customer inquiries, ensuring detailed documentation and resolution follow-up
- Efficiently resolved customer issues, enhancing satisfaction and loyalty
- Provided empathetic support to customers, building trust and positive relationships
- Implemented new strategies for addressing complex customer benefit questions
Centralized Data Claims Specialist
Lincare Holdings
05.2021 - 08.2021
- Streamlined claim processing by closely monitoring physician services and customer accounts
- Provided exceptional support in billing and order inquiries, reducing customer escalations
- Elevated customer satisfaction by efficiently resolving billing and order issues
- Enhanced record-keeping accuracy of customer complaints, streamlining service improvement
- Optimized claims monitoring processes, ensuring timely physician service verification
- Fostered positive customer relations through prompt and empathetic response to inquiries
Certified Nursing Assistant (CNA) in Training
ComForCare
08.2020 - 12.2020
- As a CNA, I meticulously recorded patient data, ensuring accurate tracking of their health progress
- Boosted patient satisfaction through personalized care routines, enhancing their recovery experience
- Provided emotional and physical support to patients, fostering a positive environment for healing
- Implemented efficient care techniques that minimized discomfort for patients during personal hygiene tasks
- Eagerly engaged in continuous learning to adopt best practices in patient care and support
- Enhanced patient recovery by personalizing care routines, ensuring satisfaction
Habilitation Training Specialist
Bios Corporation
01.2020 - 08.2020
- Enhanced client independence through personalized care plans, achieving improved self-care skills
- Meticulously managed personal hygiene tasks for clients, ensuring dignity and comfort
- Fostered a nurturing environment for clients, significantly enhancing their daily living experience
- Introduced engaging activities that improved clients' cognitive functions and social interactions
- Passionately provided comprehensive care, making a positive impact on clients' well-being
- Skillfully executed personalized care plans, boosting clients' autonomy and daily skills
- Evaluated care plans for efficacy, leading to tailored improvements in client care
- Streamlined care procedures, reducing time spent on routine tasks and enhancing client satisfaction
- Implemented strict hygiene protocols, minimizing health risks and ensuring a safe environment for clients
- Initiated innovative activities to boost clients' cognitive and social skills, fostering a dynamic environment
Cardholder Account Specialist
Sitel Group at Norman
06.2019 - 08.2019
- Resolved cardholder issues by leveraging analytical skills and detailed program knowledge
- Enhanced customer satisfaction by efficiently solving problems and multitasking in a dynamic environment
- Contributed to team success by sharing insights and feedback, fostering a collaborative work culture
- Adopted innovative approaches to address customer concerns, improving service delivery and satisfaction
- Maintained high attention to detail to ensure accuracy and quality in resolving cardholder inquiries
- Leveraged analytical skills to enhance customer satisfaction and resolve cardholder issues
Education
Certificate - Medical Billing And Coding
Community Care College
Tulsa, OK06-2017
Certificate - Certified Medical Massage Therapy
Community Care College
Tulsa08-2015
High School Diploma - undefined
Thomas Edison Preparatory High School
05.2012
Skills
- Skilled in using Microsoft Office tools
- Comprehensive office coordination
- Administrative assistance
- Managing multiple phone lines
- Scheduling and organizing meetings
- Customer support management
- Collaborative team management
- Data analysis and reporting
- Proactive issue resolution planning
- Team leadership skills
- Risk management protocols
- Dispute resolution
- Account maintenance
- Call center efficiency
- CRM software proficiency
- Call center operations
Certification
- Basic Code Enforcement Certification Training
Timeline
Code Enforcement Officer
CITY OF MUSKOGEE
05.2023 - 08.2023
Administrative Assistant
Express Employment Professionals
01.2023 - 05.2023
Front Desk Associate
Muskogee Inn and Suites
11.2022 - 01.2023
Certified Nursing Assistant (CNA) in Training
St. Ann's Skilled Nursing and Therapy
01.2022 - 05.2022
Customer Service Representative
Faneuil Hall Marketplace
12.2021 - 03.2022
Centralized Data Claims Specialist
Lincare Holdings
05.2021 - 08.2021
Certified Nursing Assistant (CNA) in Training
ComForCare
08.2020 - 12.2020
Habilitation Training Specialist
Bios Corporation
01.2020 - 08.2020
Cardholder Account Specialist
Sitel Group at Norman
06.2019 - 08.2019
High School Diploma - undefined
Thomas Edison Preparatory High School
Certificate - Medical Billing And Coding
Community Care College
Certificate - Certified Medical Massage Therapy
Community Care College
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