10+ years in customer service; both in-person and remote. I take pride in delivering a world-class customer experience without compromising efficiency, quality, or accuracy. Knowledgeable and extensive experience in customer-facing roles as we as high-volume, inbound call centers both involving conflict resolution, de-escalation, and high-stress environments while maintaining/exceeding company standards and ethics. Specialty in Medical Insurance and Medicare/Medicare Advantage policies. I aim to utilize these skills to fill the position with your company and help positively impact your company's success.