Chelsea Gamble
Nashville,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Product Reviewer
Self-Employed
09.2020 - Current
- Managed competing deadlines with efficiency.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Built, established and maintained relationships with sources.
- Promoted and marketed works through social media platforms.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Created content for websites and online publications.
Blogger
Self-Employeed
08.2008 - Current
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Implemented SEO strategies to optimize web content for search engines.
- Connected and interacted with readers via email or message boards to address needs and ideas of audience.
- Collaborated with team of writers, photographers and cinematographers to gather original content for blog.
Healthcare Customer Service Representative
Teladoc
01.2023 - 04.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Handled customer service inquiries in chat, via telephone and through email.
Customer Service Specialist
Blooms Today
05.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
Customer Service Specialist
ACD Direct
09.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Sales and Marketing Specialist
Plexus
03.2018 - 08.2020
- Implemented marketing strategies to generate leads and increase sales revenue.
- Supported sales staff by providing market trends, account analyses and new product information.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Examined needs, wants and spending patterns of target audience.
- Researched competitor marketing trends and prices using data analysis.
Customer Service/Cashier
Walmart
07.2015 - 06.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Customer Service/Cashier
Dollar General
08.2014 - 07.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Saltillo High School
Saltillo05.2012
Skills
- Objective and Strategy Determination
- Grammar Editing
- Quality Assessments
- Grammar
- Typing Proficiency
- Team Development
- Brand Representation
- Research
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Customer Retention Strategies
- Loyalty Programs
Timeline
Healthcare Customer Service Representative
Teladoc
01.2023 - 04.2023
Customer Service Specialist
Blooms Today
05.2021 - 09.2022
Product Reviewer
Self-Employed
09.2020 - Current
Customer Service Specialist
ACD Direct
09.2020 - 05.2021
Sales and Marketing Specialist
Plexus
03.2018 - 08.2020
Customer Service/Cashier
Walmart
07.2015 - 06.2016
Customer Service/Cashier
Dollar General
08.2014 - 07.2015
Blogger
Self-Employeed
08.2008 - Current
High School Diploma -
Saltillo High School
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