CHELSEA GAMBLE
NASHVILLE
Summary
Innovative lifestyle blogger with an ability to write on any topic. Reviews of product, reveals honest and raw opinion. Offers exceptional skills and interviewing researching and writing memorable features stories, successful at creating and using graphics to enhance blog post and manage multiple blogs at once. Over 10 years in customer service specialist experience. Friendly customer service professional committed to providing high quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Healthcare professional with proven track record in managing front desk operations, patient scheduling, and medical records. Skilled in patient communication, appointment coordination and administrative support.
Overview
10
10
years of professional experience
Work History
Lifestyle Blogger/Product Reviewer
Not Your Average Gamble Inc
06.2022 - Current
- Took professional-quality photos to use in promotional campaigns on social media channels
- Looked for industry trends on social media and through online sources
- Communicated product value, quality, and style to educate and entice potential customers
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Wrote articles and news stories for online publication, coordinating images and layout to ensure a professional appearance
- Wrote, edited, and produced stories for a variety of platforms, including the web and digital media
- Looked for industry trends on social media and through online sources
- Made dynamic graphics to go along with blog posts
Healthcare Representative
Teladoc Health
01.2023 - 05.2024
- Optimized clinic workflow by collaborating with staff members on process improvements aimed at reducing wait times.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
- Assisted patients with obtaining and rescheduling appointments.
- Communicated regularly with patients about billing issues, appointments, and procedures.
- Educated clients and families about rights and responsibilities.
- Conducted research on health threats specific to unit's location to brief personnel and administer preventive care.
Customer Service Specialist
Blooms Today
05.2021 - 09.2022
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Customer inquiries were handled via phone, email, and web-based platforms
- Respond to inquiries about warranties and terms of sale
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Followed company policies and procedures by promoting a positive and productive workplace for all employees
Customer Service Representative
ACD Direct
09.2020 - 05.2021
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
Customer Service/Cashier
Walmart Supercenter
07.2015 - 06.2016
- Counted the cash in the register drawer at the start and end of each shift
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Helped customers by answering their questions and completing their requests
Customer Service/Cashier
Dollar General Corporate Headquarters
08.2014 - 07.2015
- Counted the cash in the register drawer at the start and end of each shift
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Helped customers by answering their questions and completing their requests
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
Education
High School -
Saltillo High School
Saltillo, MS01.2012
Certificate of Technical Studies - Medical Billing And Coding
Nashville State Community College
Nashville, TN12-2025
Skills
- Social Media Marketing
- Team Building
- Order Processing
- Account Development
- Organization
- Customer Service
- Problem Resolution
- Team Management
- Market Research
- Communications
- Blogging
- Sales
- Content Management
- Advertising
Timeline
Healthcare Representative
Teladoc Health
01.2023 - 05.2024
Lifestyle Blogger/Product Reviewer
Not Your Average Gamble Inc
06.2022 - Current
Customer Service Specialist
Blooms Today
05.2021 - 09.2022
Customer Service Representative
ACD Direct
09.2020 - 05.2021
Customer Service/Cashier
Walmart Supercenter
07.2015 - 06.2016
Customer Service/Cashier
Dollar General Corporate Headquarters
08.2014 - 07.2015
High School -
Saltillo High School
Certificate of Technical Studies - Medical Billing And Coding
Nashville State Community College
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