CHELSEA GAMBLE
NASHVILLE
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Lifestyle Blogger/Product Reviewer
Not Your Average Gamble Inc
06.2022 - Current
- Took professional-quality photos to use in promotional campaigns on social media channels
- Looked for industry trends on social media and through online sources
- Communicated product value, quality, and style to educate and entice potential customers
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Wrote articles and news stories for online publication, coordinating images and layout to ensure a professional appearance
- Wrote, edited, and produced stories for a variety of platforms, including the web and digital media
- Looked for industry trends on social media and through online sources
- Completed data entry tasks with accuracy and efficiency.
Medical Receptionist
Teladoc Health
01.2023 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Continuously updated knowledge on industry best practices pertaining to medical billing and collections.
- Kept management informed of any issues or trends impacting financial performance related to medical billing processes.
- Provided medical billing and coding duties.
Customer Service Specialist
Blooms Today
05.2021 - 09.2022
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Customer inquiries were handled via phone, email, and web-based platforms
- Respond to inquiries about warranties and terms of sale
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Followed company policies and procedures by promoting a positive and productive workplace for all employees
Customer Service Representative
ACD Direct
09.2020 - 05.2021
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
Customer Service/Cashier
Walmart Supercenter
07.2015 - 06.2016
- Counted the cash in the register drawer at the start and end of each shift
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Helped customers by answering their questions and completing their requests
Customer Service/Cashier
Dollar General Corporate Headquarters
08.2014 - 07.2015
- Counted the cash in the register drawer at the start and end of each shift
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Helped customers by answering their questions and completing their requests
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
Education
High School -
Saltillo High School
01.2012
Certificate of Technical Studies - Medical Billing And Coding
Nashville State Community College
12-2025
Skills
- Advanced Writing Proficiency
- Content Review Expertise
- Front Office Administration
- Strong Verbal Communication
- Excel Proficiency
- Consistent Deadline Management
- Professional Telephone Communication
- Customer Support Excellence
- Client Interaction Proficiency
- Patient Conflict Resolution
Timeline
Medical Receptionist
Teladoc Health
01.2023 - 05.2024
Lifestyle Blogger/Product Reviewer
Not Your Average Gamble Inc
06.2022 - Current
Customer Service Specialist
Blooms Today
05.2021 - 09.2022
Customer Service Representative
ACD Direct
09.2020 - 05.2021
Customer Service/Cashier
Walmart Supercenter
07.2015 - 06.2016
Customer Service/Cashier
Dollar General Corporate Headquarters
08.2014 - 07.2015
Certificate of Technical Studies - Medical Billing And Coding
Nashville State Community College
High School -
Saltillo High School
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