Chelsea Gamble
Salyersville,KY
Summary
Hardworking financial counselor proudly offering several years of experience in processing financial forms and obtaining healthcare documents. Highly trained professional with background in patient account management and meeting tight deadlines. Offering exemplary time management and issue resolution skills.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Financial Counselor
Paintsville ARH
Paintsville, Kentucky
06.2020 - Current
- Provided financial counseling to patients regarding insurance options and eligibility.
- Assisted patients in understanding medical bills and payment plans available.
- Coordinated with healthcare providers to verify patient insurance coverage efficiently.
- Reviewed bank statements for accuracy and discrepancies with clients to ensure proper accounting practices were being followed.
- Maintained accurate records of patient interactions and financial inquiries consistently.
- Negotiated payment arrangements with creditors when necessary on behalf of clients.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Processed daily payment batches for medical claims and patient accounts.
- Utilized billing software to track and manage outstanding payments.
- Maintained accurate records of payment transactions for audits.
- Reviewed remittance advices to ensure proper account allocation.
- Communicated with insurance companies regarding claim adjustments effectively.
- Reviewed refund requests and forwarded information to analyst.
- Posted payments and sent reviews and denials.
- Reviewed denials received from payers and communicated findings with billing staff.
- Followed up on pending claims that have not been paid by third-party insurers within specified timeframes.
- Utilized computer software programs such as Microsoft Excel to maintain records of payments and collections.
Patient Access Representative
Highlands ARH
Prestonsburg, Kentucky
12.2011 - 03.2020
- Managed patient registration and verification processes efficiently.
- Facilitated communication between patients and healthcare providers seamlessly.
- Utilized electronic health records systems to maintain accurate patient data.
- Coordinated insurance verification and authorization for patient services.
- Educated patients on billing processes and financial responsibilities clearly.
- Maintained a welcoming environment for patients upon arrival at the facility.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
Magoffin County High School
Salyersville, KYSkills
- Financial counseling
- Insurance verification
- Billing software
- Payment negotiation
- Account auditing
- Customer relationship management
- Claims processing
- Medical coding
- Record keeping
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Cash flow management
- Telephone etiquette
- Effective customer communication
- Cash handling
References
References available upon request.
Timeline
Financial Counselor
Paintsville ARH
06.2020 - Current
Patient Access Representative
Highlands ARH
12.2011 - 03.2020
Magoffin County High School