Chelsea Gamboa
Washington,NJ
Summary
Dynamic professional with expertise in executing HR functional strategies and following best practices regarding resource planning process improvement. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiation resolutions and mutually-beneficial agreements. Extensive experience in the resolution of employee relation issues, employment law matters, and HR training development. Proven success in maintaining compliance with HR policies, conducting field investigations, sourcing candidates, onboarding employees, and improving employee engagement and retention results. An effective and articulate communicator with the ability to build and nurture excellent relationships with key stakeholders and lead cross-functional teams through coaching, training and mentorship
Overview
10
10
years of professional experience
Work History
HR Employee Relations Manager
SHI International Corp.
09.2022 - Current
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
- Manage Employee Relations team in the area of labor and employee relations as well as provide guidance, assistance, and recommendations.
- Provide HR Business Partners and business leaders with an organizational perspective on ER themes, issues, strategies, and changes to improve overall organizational efficiency.
- Investigate highly sensitive HR issues.
- Lead employee relations issues including meeting with Managers, Senior Managers, and Directors to gather information, conduct investigations, review and analyze data, recommend appropriate action and, if necessary, draft disciplinary actions.
- Conduct timely, thorough, and objective workplace investigations such as employee complaints, appeals and concerns regarding employment practices, including but not limited to allegations of harassment, discrimination, accommodation, and retaliation.
- Promote knowledge, understanding, and compliance with regard to company policy and relevant employment laws through coaching, presentations, and trainings.
- Act as a resource, mentor, and serve as a point of contact and escalation to Employee Relations team.
- Serve as a point of contact and escalation to investigate highly sensitive employee relations issues.
- Interact and work with team members outside of Employee Relations team, such as Payroll, Benefits, Recruiting groups, Culture and Engagement, Compliance, Legal.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Monitored enforcement of all regulatory and legal changes regarding HR compliance/requirements and collaborated with the Legal Department on EEOC cases, litigation, and attorney demand letters.
- Partnered with Managers on discipline issues, terminations, performance evaluations, and performance improvement plans.
Sr. Lead Employee Relations Specialist
SHI International Corp.
01.2022 - 09.2022
- Implemented team feedback to recommend corrective action to senior leadership.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Answered management and employee questions and resolved issues.
- Promoted harmonious working climate to boost morale and productivity.
- Manage termination process from discussion to processing final paperwork.
- Prepare, coach, and guide Employee Relations Specialists and Management on performance management techniques, including delivery of performance feedback and following a progressive disciplinary methodology.
- Provide senior level oversight and guidance to Head of Leadership of Company's progressive disciplinary process and methodology.
- Supervised development, documentation and communication of process changes and improvements to implement functional strategies.
- Conducted Exit Interviews.
- Conducted investigations and advise on employee complaints and grievances (e.g., discrimination, harassment, sexual harassment, retaliation).
- Acted as a subject matter specialist educating leaders on ER topics, policies, conflict resolution, de-escalation, and performance management, both 1:1 and through training sessions.
Sr. HR Employee Relations Specialist
SHI International Corp.
10.2020 - 01.2022
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Promoted harmonious working climate to boost morale and productivity.
- Lead employee relations issues including meeting with Managers, Senior Managers, and Directors to gather information, conduct investigations, review, and provide recommended appropriate action.
- Draft and deliver disciplinary methodology (e.g. performance plans, PIP's, HR Final Written Warning letters, Severance Agreements.
- Completed RIF's.
- Draft clear and meaningful reports at the conclusion of investigations.
- Assist with other various HR events and projects.
HR Employee Relations Specialist
SHI International Corp.
05.2017 - 10.2020
- Consulted with Managers and employees on variety of issues including Performance Management Plans, Corrective Action Plans, policy clarification, and discrimination and harassment complaints.
- Ensured all issues were resolved and escalated if/when necessary.
- Conducted investigations for all grievances and complaints that came into HR.
- Build relationships and trust with Managers and employees across organization as well as multiple platform of job classifications.
- Provided opinion and suggestions on direction to Management and employees.
- Created strategies with Management for employee discipline and development.
- Acted as a liaison between Managers and employees regarding performance issues and Management. Drafted and delivered performance related documents.
- Created summaries and other documents that were related to the Employee Relations functions, including utilizing LEAP workflows/SharePoint workflows as they related to our tasks.
- Conducted exit interviews.
- Complete unemployment claims.
- Assist with other HR events.
Inside Account Manager
SHI International Corp.
08.2015 - 05.2017
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Represent SHI as a central point of contact for our customer base.
- Act as liaison between Outside Sales, customers, and SHI internal departments.
- Provide sourcing, product quotes, pricing, and product information to outside sales teams.
Residential Counselor - Mental Health
Easter Seals New Jersey
08.2013 - 08.2015
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supervised team of residential counselors while managing 4-hour residential facility for adults with mental health disorders.
- Accurately documented services in accordance to required timeframes with policy and procedures using the electronic health record.
Education
Master of Arts - Counseling Psychology
College of Saint Elizabeth
Morristown, NJ2015
Bachelor of Arts - Psychology
College of Saint Elizabeth
Morristown, NJ2012
High School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ2008
Skills
- Train Employees
- Labor Agreements
- Mentoring
- Employee Relations/Engagement
- Conflict Resolutions
- Team Development
- Disciplinary & Grievance Procedures
- Candidate Sourcing
- Teamwork and Capability Building
- Regulatory/Legal Compliance
- Policy Implementation
- Stakeholder Engagement
- Employee Training and Development
Timeline
HR Employee Relations Manager
SHI International Corp.
09.2022 - Current
Sr. Lead Employee Relations Specialist
SHI International Corp.
01.2022 - 09.2022
Sr. HR Employee Relations Specialist
SHI International Corp.
10.2020 - 01.2022
HR Employee Relations Specialist
SHI International Corp.
05.2017 - 10.2020
Inside Account Manager
SHI International Corp.
08.2015 - 05.2017
Residential Counselor - Mental Health
Easter Seals New Jersey
08.2013 - 08.2015
Master of Arts - Counseling Psychology
College of Saint Elizabeth
Bachelor of Arts - Psychology
College of Saint Elizabeth
High School Diploma -
Bridgewater-Raritan High School
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