Chelsea Garrett-Inman

Works as a Certified Clinical Medical Assistant in a surgical office, providing comprehensive clinical and administrative support to surgeons, physician assistants, and nursing staff in a fast-paced environment. Independently managed all prior authorizations for surgical procedures, imaging, and postoperative services while verifying insurance eligibility and ensuring compliance to prevent delays in care. Coordinated surgery scheduling, including block time management, pre-operative testing, and communication with hospitals, surgery centers, anesthesia departments, and patients. Prepared patients for pre- and post-operative visits, obtained vital signs, documented histories, assisted during exams and procedures, and provided patient education on surgical preparation and recovery. Maintained accurate documentation in the electronic health record, facilitated referrals and diagnostic testing, and served as a liaison between providers, insurance companies, and external facilities to ensure seamless care coordination.

Some of the work duties I perform are:

• Help with 3-7 in-office procedures per week
• Provides patient care
• Obtains patient vitals
• Performs blood draws
• Responsible for scheduling patients for appointments
• Responsible for back-office duties
• Orders labs/Images
• Obtains 10-15 prior authorizations per day, schedule surgery's, and send out referrals and work with other offices to coordinate care

• Roomed 15-20 patients per day and obtain accurate vital signs, medical histories, and chief complaints
• Prepare patients for examinations and assist providers during procedures
• Perform clinical tasks such as EKGs, phlebotomy, injections, specimen collection, and point-of-care testing per protocol
• Document patient information accurately in the electronic health record (EHR)
• Administer medications and immunizations as ordered and within scope of practice
• Provide patient education related to medications, procedures, and follow-up care
• Manage medication refills and communicate provider instructions to patients
• Assist with referrals, prior authorizations, and coordination of diagnostic testing as needed
• Maintain exam rooms, sterilize instruments, and ensure compliance with infection control and safety standards
• Support front-office functions when necessary, including scheduling and insurance verification
• Maintain patient confidentiality and adhere to HIPAA and organizational policies

Provided high-quality customer service as a Waitress in a fast-paced dining environment, delivering a positive guest experience through attentive service, accurate order taking, and timely food and beverage delivery. Demonstrated strong multitasking and time-management skills while managing multiple tables, processing payments, and handling cash and point-of-sale transactions. Maintained knowledge of menu items, daily specials, and dietary accommodations to assist guests effectively. Collaborated with kitchen and front-of-house staff to ensure order accuracy and guest satisfaction while maintaining a clean, organized, and welcoming dining area.