Chelsea Gunderson
Altoona,WI
Summary
Resident Care Assistant:
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Medication passer and wound care.
Provided ADL's and activities.
Prepared food and assisted with feedings.
Organized activities and exercises for residents.
Hand-written reports on each resident at end of shift.
Server:
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Cash handling.
Providing respectful customer service.
Knowledgeable with menu, dietary restrictions, allergies.
Work well under pressure and in a fast pace environment.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
04.2015 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Grizzly's Wood-Fired Grill
08.2012 - 09.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Resident Care Assistant
Our House Senior Living
06.2009 - 07.2011
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered and served meals and provided other dining needs.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policiesprocedures.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Escorted residents to community activities and games and encouraged participation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported residents during meal times, assisting with feeding and promoting proper nutrition.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Medical Assisting
Chippewa Valley Technical College
Eau Claire05.2025
High School Diploma -
Sparta Senior High School
Sparta, WI06.2006
Skills
- Specials Promotion and Upselling
- Cleanliness standards
- High-volume dining
- Guest Engagement
- Staff Training
- Food and Beverage Upselling
- Food station setup
- Cash Handling
- Food safety understanding
- Team Leadership
- Warm and Friendly
- Adaptable and Flexible
- Calm Under Pressure
- Vital signs monitoring
- Ambulation Assistance
- Compassionate communication
- Nutrition monitoring
- HIPAA Compliance
- Medical terminology knowledge
- Personal Hygiene Assistance
- Dementia Care
- Infection Control
- Electronic Charting
- Medication Administration
- Collecting vital signs
- ADL Assistance
Additional Information
I'm currently in the Medical Assistant program at the Chippewa Valley Technical College. I'm very knowledgeable with ADL's, vital signs, medication passing and plan on getting my CPR/First Aid certificate up to date as soon as possible. I have taken the CNA course but never did the state testing. I do plan on taking the state test in the future. I was once CBFR certified. Although, I do need to get that up to date. I'm very passionate about the healthcare field and feel I would be a good fit for this position.
I also have several employment gaps in my resume due to having three children and being a stay-at-home mom for the past couple of years. All of my children are in full-time school now so I'm ready to concentrate on my career path and thrive in this position from the skills I've learned in the past and present.
Timeline
Server
Texas Roadhouse
04.2015 - 09.2017
Server
Grizzly's Wood-Fired Grill
08.2012 - 09.2014
Resident Care Assistant
Our House Senior Living
06.2009 - 07.2011
Medical Assisting
Chippewa Valley Technical College
High School Diploma -
Sparta Senior High School
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