CHELSEA GINGCO
Artesia,CA
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Comfort Keepers Home Care
5 2022 - Current
- Collaborated with clients to create person-centered care plans to address short-term and long term goals
- Assisted team members in resolving client issues, promoting a collaborative work environment.
- Effectively managed a caseload of 40 clients and demonstrated the ability to prioritize urgent needs and exercise mature judgment
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
Case Manager
People Assisting The Homeless
11.2021 - Current
- Collaborated with clients to create person-centered care plans to address short-term and long term goals, and to provide strengths based case management such as coaching and linkage to legal aid services
- Identified needs of individual clients and coordinated individual referrals to obtain community services, advocated for client needs, and resolved roadblocks
- Effectively managed a caseload of 25 clients and demonstrated the ability to prioritize urgent needs and exercise mature judgment
- Performing housing location and retention services including landlord outreach, unit inspections and providing mediation support
- Demonstrated and implemented a working knowledge of strategies such as motivational interviewing, crisis intervention, problem-solving, and harm-reduction techniques.
Medication Assistant
Artesia Christian Home
12.2020 - 11.2021
- Provide support to resident caregivers by assisting facilitate resident care
- Distributed medication according to physician's orders and company regulations in a strategic manner to optimize resident care efficiency
- Maintained up to 35 resident charts by documenting any behavioral, physical, or medication changes in the Electronic Records System
- Collaborated with physicians and pharmacies to coordinate appointments and maintain proper medication administration.
Sales Support Coordinator
Brenntag Pacific, Inc.
10.2018 - 08.2020
- Developed working knowledge of BUS databases to effectively manage vendor price supports
- Collaborated with vendors and support staff to resolve various vendor issues and reconcile credits
- Provide administrative support to account managers such as maintaining and distributing monthly sales reports.
Resident Care Assistant
Katella Senior Living Community
10.2017 - 04.2018
- Followed the residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene, and other daily living tasks
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Determined specific needs to provide the most appropriate level of services for patient well-being.
Home Health Aide
Living Well Home Care
10.2015 - 10.2017
- Offer support for clients' mental and emotional needs to enhance physical outcomes and overall happiness
- Helped clients with managed home care, ensuring the efficacy of care by monitoring health status
- Interacted with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Skills
Strong customer service
Call Management
Organizational Skills
Customer Retention
Effective communication skills
Professionalreferences
- Amy Mordaa, Director of Nursing, 714-345-9151, Former employer
- Angela Neri, Licensed Vocational Nurse, 562-416-6258, Former colleague
- Bill Huttner, Vice President Supply Chain, 562-903-9626, Former employer
Certificationsandskills
Healthcare: American Heart Association BLS Provider
Awards
- Phi Theta Kappa Honor Society
- Dean's Honors List, Fall 2012
- Certificate of Achievement, May 2018
Volunteer Experience
- Joshua Medical Clinic, La Palma, CA, Intern, Perform hearing and vision screenings, diagnostic procedures including pulse ox, hemoglobin and glucose finger sticks, urinalysis, and peak flow, Inputting and maintaining patients' charts including but not limited to medical history, medications, imaging, lab results and orders, Gained scribing skills such as charting diagnoses, physical exams, assessment and plans, and billing Reading and interpreting diagnostics and lab exams, Gained understanding of medical terminology, health insurances and billing, and the health delivery system, 05/2021 - Present
- San Jacinto Association of California, Volunteer to help distribute face masks to those in need during the COVID-19 pandemic, Help raise fundraisers for local families and churches in need and for those in the Philippines, 01/2012 - Present
- COPE Health Scholars at St. Mary Medical Center, Long Beach, CA, Volunteered on the medical-surgical floor to assist nurses with clinical tasks such as bathing and feeding patients, and witnessed skilled procedures such as insertion of IVs, 05/2018 - 06/2018
- Veteran Affairs Long Beach Healthcare, Volunteered in the Critical Care Unit by restocking medical supplies, answering call lights, transporting specimens to the laboratory, and performing administrative duties, 07/2016 - 10/2016
Timeline
Case Manager
People Assisting The Homeless
11.2021 - Current
Medication Assistant
Artesia Christian Home
12.2020 - 11.2021
Sales Support Coordinator
Brenntag Pacific, Inc.
10.2018 - 08.2020
Resident Care Assistant
Katella Senior Living Community
10.2017 - 04.2018
Home Health Aide
Living Well Home Care
10.2015 - 10.2017
Client Care Coordinator
Comfort Keepers Home Care
5 2022 - Current
Bachelor of Arts - Psychology
California State University, Dominguez Hills
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