CHELSEA GLASSBURN
Elko
Summary
Experienced professional of 10+ years. I am highly organized. I have a strong eye for details and work well as a team member. I have experience in processing invoices and managing payment cycles with precision. Utilizes accounting software to maintain accurate financial records and streamline workflows. Strong understanding of vendor relations and compliance with financial regulations.
Overview
8
8
years of professional experience
Work History
Online Digital Shopper
Walmart
Elko, NV
04.2026 - Current
- Optimized digital shopping experience through user-friendly interface enhancements.
- Analyzed customer feedback to refine product offerings and improve satisfaction.
- Collaborated with cross-functional teams to streamline online merchandising strategies.
- Developed and implemented promotional campaigns to increase online engagement.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Night Auditor
Holiday Inn
Elko, NV
11.2024 - 03.2025
- Responsible for managing hotel operations and finances during the night shift.
- I was the primary point of contact for guests and handling various tasks related to guest service, administrative duties, and accounting while on shift.
- Checked late-night arrivals, providing information about hotel amenities, and addressing guest inquiries.
- Taking and confirming reservations, answering phones, and scheduling wake-up calls.
- Handled check-in and check-out procedures, processing invoices, and managing cash drawers.
- Verifying revenue accuracy, reconciling guest folios, and ensuring all transactions are properly recorded.
- Generated end-of-day reports, summarizing daily financial data, and preparing reports for managerial review.
- Ensured all accounts are reconciled and balanced before the end of the shift.
- Monitored security, ensuring proper security procedures are followed, and addressing any safety concerns.
- Coordinated with other departments (e.g., housekeeping, maintenance) to ensure smooth hotel operations.
- Maintaining a friendly and helpful demeanor.
Cashier/Deli
Great Basin Foods
Caliente, NV
08.2022 - 10.2022
- Oversaw arranging and stocking Deli merchandise.
- Learned the Cashier and Deli positions and assisted when and where needed.
- Assisted customers in locating various appropriate products within the store, answered product questions, and provided solutions to various issues.
- Collaborated with coworkers to assist customers and find resolve.
- Maintained accuracy when handling money and verification of sales over $50.
- Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Maintained professionalism by keeping the check-out lines clean, tidy, and well-stocked.
Childcare Director
Self-employed
Caliente, NV
01.2020 - 08.2022
- Outfitted the space with supplies, equipment, food, and materials to encourage social and cognitive growth.
- Effectively responded to customer requests via phone and email, as well as answered questions and inquiries.
- Created fun and engaging learning experiences by planning and monitoring curriculum and program activities and collaborating with teachers.
- Developed and implemented age-appropriate curriculum for diverse learning environments.
- Supervised daily operations, ensuring compliance with safety regulations and licensing requirements.
- Engaged with parents and families to build positive relationships for children to thrive.
Cashier/Waitress
Sidetrack Restaurant
Caliente, NV
09.2018 - 01.2020
- Assisted customers by answering questions, responding to inquiries, and managing phone requests in a timely manner.
- Oversaw transporting food from the kitchen to the dining area and completing multiple daily orders.
- Used communication and critical thinking skills to resolve customer complaints and promote brand loyalty.
- Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs.
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protection for customers.
- Maintained accuracy while taking orders and collecting payments at the front counter.
- Collaborated closely with kitchen staff to keep track of customer wait times, special kitchen needs, and specials availability.
- Kept an eye on the guests and cleaned up after them, resetting tables according to the season and time of day.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- I made introductions, discussed specials, took drink orders, and established an immediate positive connection with new customers within minutes.
Education
High School -
Lincoln County High School
Panaca, NVSkills
- Highly organized
- Strong attention to detail
- Excellent Customer Service
- Filing
- Typing
- Cash Handling
- Inventorying Products
- Refunds and Exchanges
- Identification Verifications
- Basic Math Skills
- Purchase Assistance
- Cleanliness
- Order fulfillment
- Customer service
- Customer relations
- Teamwork
- Decision-making
- Online order processing
Timeline
Online Digital Shopper
Walmart
04.2026 - Current
Night Auditor
Holiday Inn
11.2024 - 03.2025
Cashier/Deli
Great Basin Foods
08.2022 - 10.2022
Childcare Director
Self-employed
01.2020 - 08.2022
Cashier/Waitress
Sidetrack Restaurant
09.2018 - 01.2020
High School -
Lincoln County High School