Chelsea Grajales
Wappingers Falls ,NY
Summary
Dynamic Regional PCS Recruitment Manager at Always Compassionate Home Care, skilled in data-driven decision making and contract negotiation. Achieved significant improvements in employee retention through effective onboarding and performance optimization strategies. Proven leader with a strong focus on cross-functional coordination and employee development, enhancing overall organizational effectiveness.
Overview
12
12
years of professional experience
Work History
Regional PCS Recruitment Manager
Always Compassionate Home Care
08.2024 - Current
- Organized successful recruiting events such as job fairs and campus visits,DOA,DOL and raising awareness of company culture and career opportunities.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Designed, developed, and implemented successful recruitment process to fill more than Number vacancies each year.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
- Collaborated with marketing team members to create engaging job advertisements that accurately represented company values and attracted suitable applicants.
- Championed employer branding initiatives internally and externally, increasing awareness of company culture and values while fostering employee pride.
- Partnered with external agencies to supplement internal efforts when necessary, expanding talent pool reach while maintaining control over the selection process.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Communicated state laws related to documentation standards for PCAs and HHAs
- Communicate with internal staff to ensure recruitment needs are met for patient satisfaction
- Facilitated onboarding processes.
- Acted as Director of Operations from August 2024 to November 2024.
PCS Payor Relations Department Lead
Accentcare Of New York
01.2020 - 05.2024
- Collaborated with Contracts and Payors to enhance patient satisfaction.
- Handled contract negotiations and authorization processing.
- Facilitated interactions among Recruitment, Coordination, and Quality Assurance teams.
- Managed relationships with diverse stakeholders to support organizational initiatives.
- Evaluated team effectiveness, delivering supplementary guidance and instruction as necessary.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Managed team to excel in performance by delivering continuous coaching and feedback.
- Ensured deadlines were consistently met through effective oversight.
Store Manager
A T&T
08.2018 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Store Manager
T-Mobile
11.2015 - 08.2018
- Oversaw design and construction phases of new store.
- Expanded market presence in new store and territory.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Rentention Supervisor
Time Warner Cable
10.2013 - 02.2015
- Increased customer retention rates by developing and implementing effective retention strategies.
- Conducted root cause analyses on lost customers to identify trends and inform future retention strategy development.
- Implemented process improvements that streamlined case management and improved response times for customer inquiries.
- Assisted in budget management for the retention team, ensuring cost-effective use of resources without compromising on results.
- Maintained comprehensive knowledge of industry trends, competitor offerings, and market shifts – adapting departmental priorities accordingly.
- Optimized the use of CRM tools to better track customer interactions, leading to more informed decision-making processes.
- Elevated employee engagement levels through recognition programs, incentive schemes, and opportunities for career advancement within the department.
- Promoted a positive work environment, fostering collaboration and open communication between team members.
- Coordinated with sales teams to develop joint initiatives aimed at improving client satisfaction levels and reducing attrition rates among high-value accounts.
- Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
Education
High School -
Jane Adams Vocational High School
The Bronx, NY05.2010
Associate Of Business Administration -
Bronx Community College
Bronx, NY05.2013
Skills
- Data-driven decision making
- Onboarding process management
- Applicant tracking systems
- Contract negotiation skills
- Cross-functional coordination
- Employee development
- Leadership training and development
- Workforce improvements
- Problem-solving
- Human resources allocation
- Statistical data analysis
- Payroll processing
- Performance optimization
- Public speaking and community engagement
- Community engagement initiatives
Timeline
Regional PCS Recruitment Manager
Always Compassionate Home Care
08.2024 - Current
PCS Payor Relations Department Lead
Accentcare Of New York
01.2020 - 05.2024
Store Manager
A T&T
08.2018 - 01.2020
Store Manager
T-Mobile
11.2015 - 08.2018
Rentention Supervisor
Time Warner Cable
10.2013 - 02.2015
High School -
Jane Adams Vocational High School
Associate Of Business Administration -
Bronx Community College