Chelsea Gray
Moss Point,MS
Summary
Customer-focused professional with extensive experience in customer service roles, recognized for delivering exceptional client support and achieving high levels of customer satisfaction. Proven abilities in communication and problem-solving, complemented by adept multitasking skills. Demonstrated success in enhancing operational processes, leading to improved overall customer experiences. Aiming to leverage these strengths in a challenging environment to drive customer loyalty and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Associate
Cadence Insurance
06.2023 - 07.2024
- Streamlined account management processes for improved efficiency and accuracy.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
- Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
- Implemented innovative account strategies, leading to increased revenue for both the company and clients.
Customer Service Representative
AT&T
06.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor In Exercise Science -
University of Mississippi
University, MS05.2020
Skills
- Client relationship management
- Conflict resolution
- Time management
- Problem solving
- Effective communication
- Customer support
- Financial transactions
- Account management
- Database management
- Attention to detail
Certification
- Property and Casualty License
Timeline
Account Associate
Cadence Insurance
06.2023 - 07.2024
Customer Service Representative
AT&T
06.2020 - 06.2023
Bachelor In Exercise Science -
University of Mississippi
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