Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for hospitality and providing quality products to customers.
Hi, I’m
Chelsea Green
Houston,Texas
Summary
Overview
15
years of professional experience
Work History
Nurturing Home Health Agency
Receptionist/ Human Resources
01.2023 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensures accurate data entry.
- Access and retrieval of data base information
- Generates reports and files.
- Performs special projects and other duties as requested.
- Assist with billing, payroll, and other filling procedures
- Managed multi-phone operating system.
- Mail and fax doctor orders on time.
- Set up admission packets for clinicians.
- Follow up on doctor orders to obtain signatures in a timely manner.
- Report all numbers regarding doctor orders, patients and office staff.
- Follow up with indeed candidates and call on references.
- Schedule interviews and orientations with the HR representative.
- Create documents and files for the company to operate smoother and efficiently.
- Maintain HIPPA rules at the office.
- Input new clinicians, patients into Axxess.
- Fix doctors' information in Axxess.
- Upload all paperwork into patient charts.
- Promote agency philosophy and mission by presenting a positive image to patients, families, physicians, and community guidelines.
- Completed any tasks given on a set deadline.
Joey Uptown
Assistant Bar Manager
01.2021 - 01.2023
Job overview
- Promoted three times for exceptional performance and leadership
- Spearheaded staff training and development initiatives to deliver exceptional guest experiences, driving loyalty and retention
- Directed daily operations, ensuring exceptional service quality, and standards adherence
- Strategically managed staffing, training, and scheduling to maximize team performance and efficiency
- Oversee employee recruiting, evaluation, and training programs
- Conducted performance evaluations, providing constructive feedback and coaching for growth
- Analyzed financial performance, developed budgets, and implemented cost-control measures to drive profitability
- Designed and executed policies to enhance operational efficiency, guest satisfaction, and loyalty
- Responded to customer inquiries and resolved complaints professionally, ensuring prompt resolution
- Fostered collaborative relationships with kitchen teams to ensure seamless service delivery
- Ensured strict compliance with health and safety regulations, maintaining a secure environment
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Avalanche Food Group
Lead Trainer/Bar Lead
01.2014 - 01.2022
Job overview
- Expertly crafted and served specialty beverages according to recipes and brand standards, ensuring consistency and quality
- Provided excellent customer service and engaged with guests
- Trained and supervised bar staff, fostering a positive and productive team environment
- Managed inventory, ordered supplies, and controlled costs to maximize profitability
- Maintained a pristine and organized bar area, adhering to health and safety regulations and responsible serving practices
- Created and updated drink menus to enhance guest experience
- Handled cash and credit transactions accurately
- Fostered a friendly and welcoming atmosphere
Blue Beacon
Administrative Assistant
01.2010 - 01.2014
Job overview
- Maintained accurate financial records, including accounts payable and receivable
- Prepared and processed invoices, payments, and bank deposits
- Reconciled bank statements and ensured accurate transaction recording
- Assisted in preparing financial statements and reports
- Managed expenses and ensured budget adherence
- Processed payroll and ensured compliance with tax regulations
- Assisted with audits by providing necessary documentation
Education
Ogle SchoolTX
Associate of Applied Science from Cosmetology
03-2024
University Overview
Skills
- Strong leadership and team management
- Excellent communication and interpersonal skills
- Proficiency in POS systems and restaurant management software
- Ability to thrive in fast-paced, high-pressure environments
- Critical thinking and problem-solving
- Attention to detail and accuracy
- Time management and organizational skills
- Collaboration and teamwork
- Verbal and written communication
- Active listening and empathy
- Conflict resolution
- Analytical thinking
- Coaching and mentoring
- Goal setting and motivation
- Market awareness and long-term planning
- Excel proficiency and document management
Accomplishments
Accomplishments
- Reduced labor cost by by reworking schedules.
- Saved company money per month in inventory costs by finding new alcohol vendors.
- Oversaw over 40 plus employees in a bar bringing in 100,00 k plus in monthly revenue.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Receptionist/ Human Resources
Nurturing Home Health Agency
01.2023 - Current
Assistant Bar Manager
Joey Uptown
01.2021 - 01.2023
Lead Trainer/Bar Lead
Avalanche Food Group
01.2014 - 01.2022
Administrative Assistant
Blue Beacon
01.2010 - 01.2014
Ogle School
Associate of Applied Science from Cosmetology
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