Chelsea Groody Burlett
Summary
Experienced Sales and Education Specialist with a passion for beauty and personal care, specializing in makeup, skincare, and haircare. Adept at delivering exceptional customer experiences through personalized consultations, product demonstrations, and hands-on applications. Skilled in educating clients and team members on product benefits, application techniques, and the latest industry trends to drive sales and brand loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Assistance Planner
Empire Education Group
07.2024
- Provided students with guidance on financial aid options, ensuring they could access the resources needed to pursue their education
- Evaluating financial aid applications, explaining loan and grant options, and assisting students in meeting eligibility requirements
- Advising students on federal, state, and private financial aid programs, including FAFSA completion and loan counseling
- Assisting students in understanding tuition payment plans and scholarship opportunities
- Reviewing financial aid applications to ensure accuracy and compliance with institutional and government policies
- Collaborated with admissions and student services teams to support enrollment and retention efforts
- Maintained student records and financial aid documentation in compliance with regulatory requirements
- Provided excellent customer service, addressing student inquiries and resolving financial aid concerns
- This role required strong attention to detail, knowledge of financial aid regulations, and a commitment to helping students achieve their educational goals
Sales & Education Consultant
Freelance Makeup, Skin Care and Hair Care Specialist
01.2016 - Current
- Experienced Sales and Education Specialist with a passion for beauty and personal care, specializing in makeup, skincare, and haircare
- Adept at delivering exceptional customer experiences through personalized consultations, product demonstrations, and hands-on applications
- Skilled in educating clients and team members on product benefits, application techniques, and the latest industry trends to drive sales and brand loyalty
- Providing expert consultations on makeup, skincare, and haircare, tailoring recommendations to individual client needs
- Conducting live demonstrations and hands-on applications to showcase product effectiveness and educate customers
- Training of retail staff and beauty professionals on product knowledge, application techniques, and sales strategies
- Focusing on building strong client relationships through exceptional service, follow-ups, and personalized beauty solutions
- Developed and executed in-store and event-based education sessions to boost customer engagement and product sales
- Stayed up-to-date with industry trends, new product launches, and competitor offerings to provide informed recommendations
- Achieved and exceeded sales targets by effectively upselling and cross-selling complementary products
Consumer Loan Underwriter
Wells Fargo
03.2021 - 06.2022
- This position was on the National Refinance Team in their Home Lending department
- This position required a 9-week training program followed by a testing period to accept the position
- Daily tasks consisted of completing financial reviews on the 5 Cs of credit
- Reviewed credit reports, bank statements, pay vouchers, tax documents, insurance documents, appraisal reports, inspection reports, credit history, divorce decrees, wills, business documents, income documents and completed income calculations for determining a decision on a mortgage application
Personal Banker 1
Wells Fargo
10.2016 - 03.2021
- My main focus was building strong relationships while providing exceptional customer service to both consumer and small business customers
- I also work with other Wells Fargo partners to introduce customers to who can assist with specific financial needs such as mortgages, investments, insurances and student loans
- On a daily basis outbound calls were made to customers for continuous financial relationship building
- With my previous experience from working on the teller line I also supported the teller staff with any questions or tasks within their role they might have if their manager is unavailable
- I also took part in the Hands on Banking financial education courses Wells Fargo provided at educational institutions
- Examples included: teaching financial education to students at Luzerne County Community College, Hazleton, PA and students at North Schuylkill Elementary Ashland, PA
- I was also the Volunteer & Community Involvement for all of Schuylkill to represent Wells Fargo
- I organized several teams of volunteers to get out into the community and assist at several of the events in the community
- Reason for leaving Wells Fargo was due to mortgage rates increasing which left the company to layoff various positions in the home lending department
Customer Service & Sales Representative (CSSR)
Wells Fargo
07.2015 - 10.2016
- Handled a variety of tasks for customers while providing excellent customer service, helping resolve customer concerns, and processing account transactions
- Sent referrals to Wells Fargo partners to assist customers with further financial needs
- On a daily basis my work consisted of assisting customers both on the teller line for processing teller transactions and at a desk for account servicing needs as well as opening accounts, taking credit applications and making phone calls
- I would work along with the Service Manager with coaching new tellers and adjusting to their role
Bank Teller
Wells Fargo
07.2014 - 07.2015
- Handled a variety of financial services with strong customer service skills
- Maintained high levels of accuracy and security
- Some transactions that were processed on a daily basis included deposits, withdrawals, exchange of money and collecting payments
- If a financial need was uncovered from a customer through conversation I would introduce them to one of our bankers for further review
Estee Lauder Counter Manager
Boscov's Department Store
11.2012 - 07.2014
- Set and achieved sales goals while staying current with new trends and product knowledge to act as an expert for customers
- Developed and motivated competent staff, built customer relationships, supported credit account promotions, managed and executed Estee Lauder events and promotions, inventory control, merchandising and departmental displays
- Sales goals were consistently surpassed from previous years
- Phone calls were made to customers for follow up, special events, appreciation & new product promotions
Prestige Manager
Ulta Beauty Salon
06.2012 - 10.2012
- Managed product categories to meet or exceed budgeted sales, expenses and profit goals
- Developed competent staff to promote quality guest service, knowledge of products and Ulta operating standards
- Cultivated vendor relationships and coordinated all in-store events, departmental displays and new product promotions, inventory control, product concerns and guest comments and concerns
Key Hourly, Bartender, Server
Texas Roadhouse
08.2009 - 06.2012
- Conducted assigned management duties including maintaining projected costs and labor during scheduled shifts
- Promoted activities for achievement in sales goals, ensuring staff follows recipes and procedures to ensure consistency in food and service
- Helped maintain the guest flow with a great experience & handling complaints, following OSHA guidelines
- As bartender, duties included taking and distributing orders, balancing cash drawers, and handling customer questions and concerns
- As server, duties included customer service, taking and distributing customer orders, publicizing in-house promotions and handling customer questions and concerns
Lead Benefit Arch Expert
Ulta Beauty Salon
09.2010 - 09.2011
- Responsible for demonstrating and selling Benefit products, performing brow and facial waxing services
- Maintained State Board compliant areas, keeping accurate records, providing courteous customer service and meeting or exceeding sales and productivity goals
- Serviced drop-in customers, performed makeup lessons, and ordered supplies to ensure necessary Benefit items were always available
Education
High School Diploma -
Hazleton Area High School and Career Center
06.2007
Advanced Aesthetics Course -
Metro Beauty Academy
03.2008
Skills
- Effective project coordination
- Data organization
- Client-centric approach
- Community engagement
Certification
- Pennsylvania Cosmetology License
- Pennsylvania Life Insurance License
Timeline
Financial Assistance Planner
Empire Education Group
07.2024
Consumer Loan Underwriter
Wells Fargo
03.2021 - 06.2022
Personal Banker 1
Wells Fargo
10.2016 - 03.2021
Sales & Education Consultant
Freelance Makeup, Skin Care and Hair Care Specialist
01.2016 - Current
Customer Service & Sales Representative (CSSR)
Wells Fargo
07.2015 - 10.2016
Bank Teller
Wells Fargo
07.2014 - 07.2015
Estee Lauder Counter Manager
Boscov's Department Store
11.2012 - 07.2014
Prestige Manager
Ulta Beauty Salon
06.2012 - 10.2012
Lead Benefit Arch Expert
Ulta Beauty Salon
09.2010 - 09.2011
Key Hourly, Bartender, Server
Texas Roadhouse
08.2009 - 06.2012
Advanced Aesthetics Course -
Metro Beauty Academy
High School Diploma -
Hazleton Area High School and Career Center
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