Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chelsea Groody Burlett

Gordon

Summary

Dynamic Consumer Loan Underwriter with a strong background in credit risk analysis and client engagement at Wells Fargo. Demonstrated success in evaluating creditworthiness and strengthening customer relationships, resulting in improved client satisfaction. Skilled in financial statement analysis and conflict resolution, consistently achieving positive outcomes in high-pressure situations. Dedicated to providing exceptional service while actively contributing to community initiatives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales & Education Consultant/Freelance Makeup, Skin Care and Hair Care Specialist

01.2016 - Current
  • Experienced Sales and Education Specialist with a passion for beauty and personal care, specializing in makeup, skincare, and haircare.
  • Adept at delivering exceptional customer experiences through personalized consultations, product demonstrations, and hands-on applications.
  • Skilled in educating clients and team members on product benefits, application techniques, and the latest industry trends to drive sales and brand loyalty.
  • Key Responsibilities included: Providing expert consultations on makeup, skincare, and haircare, tailoring recommendations to individual client needs.
  • Conducting live demonstrations and hands-on applications to showcase product effectiveness and educate customers.
  • Training of retail staff and beauty professionals on product knowledge, application techniques, and sales strategies.
  • Focusing on building strong client relationships through exceptional service, follow-ups, and personalized beauty solutions.
  • Developed and executed in-store and event-based education sessions to boost customer engagement and product sales.
  • Stayed up-to-date with industry trends, new product launches, and competitor offerings to provide informed recommendations.
  • Achieved and exceeded sales targets by effectively upselling and cross-selling complementary products.

Consumer Loan Underwriter

Wells Fargo
Reading
03.2021 - 06.2022
  • Worked in Home Lending department as part of National Refinance Team.
  • Completed a rigorous 9-week training program.
  • Performed evaluations of creditworthiness using the 5 Cs framework.
  • Examined legal and business documents to support mortgage application assessments.

Personal Banker 1

Wells Fargo
Frackville
10.2016 - 03.2021
  • Built strong relationships by providing exceptional customer service to consumer and small business customers.
  • Collaborated with Wells Fargo partners to connect customers with experts in mortgages, investments, insurances, and student loans.
  • Presented options to customers to enhance banking convenience and ease.
  • Conducted daily outbound calls to customers to strengthen financial relationships.
  • Provided support to teller staff in the absence of their manager, utilizing prior teller line experience.
  • Participated in Hands on Banking financial education courses offered by Wells Fargo at educational institutions.
  • Served as Volunteer & Community Involvement representative for Schuylkill County on behalf of Wells Fargo.
  • Coordinated volunteer teams for community events including Schuylkill United Way’s Day of Caring and Stuff the Bus.
  • Participated in Wells Fargo at Work Program as WFAW Advocate, engaging with local businesses.

Customer Service & Sales Representative (CSSR)

Wells Fargo
Tamaqua
07.2015 - 10.2016
  • Resolved customer issues efficiently and processed account transactions.
  • Referred clients to Wells Fargo partners for additional financial services.
  • Processed teller transactions, opened accounts, and handled credit applications.
  • Collaborated with Service Manager to coach new tellers.

Bank Teller

Wells Fargo
Frackville
07.2014 - 07.2015
  • Processed diverse financial transactions with precision and adherence to security protocols.
  • Processed daily transactions such as deposits, withdrawals, currency exchanges and payment collections.
  • Identified financial needs during customer interactions and referred them to bankers for further assessment.

Education

Advanced Aesthetics Course -

Metro Beauty Academy
03.2008

High School Diploma -

Hazleton Area High School and Career Center
06.2007

Skills

  • Loan underwriting
  • Financial statement analysis
  • Credit risk analysis
  • Reporting requirements
  • Risk evaluation
  • Client engagement
  • Product knowledge
  • Communication skills
  • Conflict resolution
  • Attention to detail

Certification

  • Pennsylvania Cosmetology License
  • Pennsylvania Life Insurance License

References

References available upon request.

Timeline

Consumer Loan Underwriter

Wells Fargo
03.2021 - 06.2022

Personal Banker 1

Wells Fargo
10.2016 - 03.2021

Sales & Education Consultant/Freelance Makeup, Skin Care and Hair Care Specialist

01.2016 - Current

Customer Service & Sales Representative (CSSR)

Wells Fargo
07.2015 - 10.2016

Bank Teller

Wells Fargo
07.2014 - 07.2015

Advanced Aesthetics Course -

Metro Beauty Academy

High School Diploma -

Hazleton Area High School and Career Center

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