Chelsea Grooms
New Lexington,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
District Manager
Licking/Knox Goodwill
06.2017 - Current
- Supervise five to 11 locations to enforce high-quality standards of operation.
- Develop talent
- Train individuals with barriers to employment
- Maximize retained earnings to support Goodwill's mission
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Licking/Knox Goodwill
06.2013 - 06.2017
- Plan and administer daily schedule of 20 to 30 employees to meet store needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sales Associate
JB Robinson
05.2012 - 05.2013
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
MBA - Marketing
Mount Vernon Nazarene University
Mount Vernon, Ohio05.2021
BBA - Management
Mount Vernon Nazarene University
Mount Vernon, Ohio05.2020
Associate Degree - Business Marketing
Central Ohio Technical College
Newark, Ohio05.2012
Skills
- Microsoft Office
- Creativity
- Leadership, Training, and Coaching
- Communication and Customer Service
- Time Management
- Adaptability and Collaboration
- Data Analysis
- Critical Thinking
- Purchasing and Merchandising
- Delegation
- Emotional Intelligence and Active Listening
- Recruiting and Hiring
Highlights
- In 2020 I coordinated the grand opening of the second highest volume store in company history. Achievements for the location consisted of; $24.93 average sales per customer, record furniture sales, and exceeding the previous year's sales (of two locations). I lead the management team to train and develop over twenty new employees. I overseen and developed the layout, merchandising flow, and placement of fixtures; as well as coordinated all color selections for interior including the counters, ceilings, walls, slat wall, and stained concrete floor. The company combined two stores into one 21,000 sq. ft. store, with a sales increase of 6% in one location in 2019 that was open for eight months, vs two stores for 12 months of sales in 2018. The New Goods sales increased by 32%, which includes new furniture, mattresses, and purchased, and repurchased goods.
- In 2018, I developed a new furniture and mattress program; becoming the lead buyer. While developing this role I researched and developed relationships with furniture vendors that resulted in the growth of furniture sales by over $200,000 in 2019.
- Commercial Mattress Sales – Led and developed price points and a relationship with the vendor and local university. Over four hundred mattresses sold in the first year and over five hundred sold in the second year.
- Built a relationship with Progressive Leasing to offer leasing options to customers.
- Oversaw online operations of Licking/Knox Goodwill as part of shopgoodwill.com and goodwill2go.com.
- Created content and marketing material for the retail website of Licking/Knox Goodwill part of shopgoodwill.com and goodwill2go.com.
- Goodwill2go.com – Assisted with the development of product mix and layout for launch. The website is now only used for advertising purposes by the marketing department.
- Reestablished relationships with multiple vendors and expanded to partnering with new vendors.
Timeline
District Manager
Licking/Knox Goodwill
06.2017 - Current
Store Manager
Licking/Knox Goodwill
06.2013 - 06.2017
Sales Associate
JB Robinson
05.2012 - 05.2013
MBA - Marketing
Mount Vernon Nazarene University
BBA - Management
Mount Vernon Nazarene University
Associate Degree - Business Marketing
Central Ohio Technical College
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