Chelsea Guzman
Victoria,TX
Summary
Highly motivated and results-driven professional with over 10 years of experience in sales, customer relations, and business operations. Adept at leading teams, improving processes, and delivering exceptional customer service. Proven success in managing operations, driving sales, and ensuring high levels of customer satisfaction. Known for strong organizational skills, effective communication, and the ability to adapt quickly to challenges. Passionate about fostering positive relationships and maintaining a strong work ethic centered on integrity and accountability. Currently pursuing a Bachelor of Business Administration, with a focus on strategic leadership and management.
Overview
15
15
years of professional experience
Work History
Owner/Primary Caregiver
Mother Guz Daycare
Victoria, TX
03.2022 - Current
- Established and managed the daily operations of a listed home daycare, providing high-quality childcare services in a safe, nurturing environment.
- Developed and implemented age-appropriate educational activities, fostering cognitive, social, and emotional development in children.
- Handled all administrative responsibilities, including bookkeeping, billing, scheduling, and compliance with state childcare regulations.
- Managed financial operations, including budgeting, accounts payable, and receivable, and tax preparation.
- Maintained a clean, organized, and safe environment by adhering to health and safety standards.
- Built and maintained strong relationships with parents and families through clear communication, trust, and collaboration.
- Coordinated daily routines, including meal preparation, nap schedules, and structured playtime, to meet the needs of children ranging in age.
- Leveraged conflict resolution and stress management skills to address challenges effectively, and maintain a positive atmosphere.
Domestic Engineer
Guzman Household
Victoria, TX
03.2021 - Current
- Managed the daily operations of a household, including scheduling, logistics, and decision-making, to ensure smooth family functioning.
- Created and adhered to budgets, handled accounts payable and receivable, and tracked expenses to maintain household financial health.
- Coordinated activities, appointments, and educational needs for multiple dependents, prioritizing responsibilities to maximize efficiency.
- Mediated conflicts, and encouraged positive communication within the household, fostering a supportive and respectful environment.
- Adapted to unexpected challenges while balancing numerous concurrent responsibilities.
- Provided guidance and learning opportunities to dependents, supporting their emotional, educational, and social growth.
- Oversaw meal planning and preparation, housekeeping, and maintenance of a safe and clean living environment.
Internet Sales & Customer Relations Manager
Port Lavaca Dodge Chrysler Jeep Ram
Port Lavaca, TX
07.2017 - 03.2021
- Managed 200+ monthly internet inquiries via email, chat, text, and phone, while handling incoming calls to generate and schedule sales appointments.
- Maintained ongoing communication with prospective customers, ensuring high dealership traffic and a seamless sales process.
- Delivered exceptional post-sale customer service, achieving and consistently maintaining a 96%+ Customer Service Index (CSI) score.
- Developed and implemented new operational processes to enhance efficiency and improve dealership workflows.
- Created detailed Excel spreadsheets for data entry and prepared monthly performance reports to support decision-making.
- Performed administrative tasks, including managing mail, photocopying, scanning, faxing, and filing, to ensure smooth office operations.
- Successfully transitioned to remote work during the COVID-19 pandemic, maintaining productivity and meeting organizational goals.
Internet Sales Director
Auffenberg Dealer Group Of Illinois
O'Fallon, IL
06.2010 - 06.2017
- Led and motivated a team of 10+ customer service representatives, fostering a high-performance culture, and driving business growth within a business development center.
- Managed over 2,000 internet inquiries monthly, achieving a 30% lead-to-appointment conversion rate, and a 50% or higher appointment show rate, ensuring steady dealership traffic.
- Designed and implemented effective sales scripts and techniques to enhance appointment quality and generate referral clients. Organized contests and incentives to encourage healthy competition, and boost team performance.
- Oversaw the end-to-end hiring process, including creating job postings, screening candidates, conducting interviews, and providing comprehensive training for new hires.
- Monitored team productivity through detailed department reports, and conducted bi-weekly and monthly evaluations to align individual and team performance with organizational goals.
Education
BBA - Management
University of Houston-Victoria
Victoria, TX05-2025
High School Diploma -
BTHSE - Belleville Township High School East
Belleville, IL05-2005
Skills
- Customer relationship management
- Team leadership and training
- Sales and appointment scheduling
- Conflict resolution
- Administrative Operations
- Budgeting and financial management
- Data analysis and reporting
- Process improvement
- Communication
- Time management
- Technical skills
- Multitasking and organization
- Childcare and daily operations
- Social media control
Accomplishments
- Recognized on the University of Houston-Victoria Dean's List for Fall 2023 and Fall 2024, and honored on the President's List for Fall 2024.
- Collaborated with the business development consulting firm, Owner Connect, to establish and manage a highly successful Business Development Center.
- Leveraged advanced sales techniques to consistently drive additional revenue and secure referral business.
- Achieved and surpassed monthly sales targets on a consecutive basis.
References
References available upon request.
Timeline
Owner/Primary Caregiver
Mother Guz Daycare
03.2022 - Current
Domestic Engineer
Guzman Household
03.2021 - Current
Internet Sales & Customer Relations Manager
Port Lavaca Dodge Chrysler Jeep Ram
07.2017 - 03.2021
Internet Sales Director
Auffenberg Dealer Group Of Illinois
06.2010 - 06.2017
BBA - Management
University of Houston-Victoria
High School Diploma -
BTHSE - Belleville Township High School East
Similar Profiles
Gennevieve AraujoGennevieve Araujo
Teacher's Assistant at Mother Hubbard's DaycareTeacher's Assistant at Mother Hubbard's Daycare
Madhumita LabhMadhumita Labh
Preschool Teacher at Mother Sparsh Preschool and DaycarePreschool Teacher at Mother Sparsh Preschool and Daycare
Kimberly KallochKimberly Kalloch
Owner/Operator at Mother Bear DaycareOwner/Operator at Mother Bear Daycare