Chelsea Hamilton
Theodore,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Account Service Manager
PointeNorth Insurance
05.2021 - 04.2022
- Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
Kitchen Manager
Fish River Grill
03.2018 - 05.2021
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
High School Diploma -
Robersdale High School
Robertsdale, Al05.2013
Skills
- Good Judgment
- Strategic Planning
- Fiscal Management
- Problem Resolution
- Customer Service
- Decision-Making
- Staff Management
- Computer Skills
- Goal Setting
- Team Development
- Task Prioritization
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Active Listening
- Excellent Communication
Timeline
Account Service Manager
PointeNorth Insurance
05.2021 - 04.2022
Kitchen Manager
Fish River Grill
03.2018 - 05.2021
High School Diploma -
Robersdale High School
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