Chelsea Hamilton
Chino,CA
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
8
8
years of professional experience
Work History
Crisis Intervention Counselor
CRISIS COUNSELOR
12.2021 - Current
- Improved crisis resolution by effectively evaluating client needs and formulating personalized intervention plans.
- Enhanced client support by providing empathetic, non-judgmental counseling during high-stress situations.
- Reduced instances of self-harm among at-risk clients through proactive monitoring and early intervention techniques.
- Increased community awareness of mental health resources by organizing and participating in outreach events.
- Implemented de-escalation strategies to assist individuals experiencing emotional distress or aggressive behavior.
- Connected clients to necessary social services, facilitating positive long-term outcomes beyond immediate crises.
Reservist (Individual Assistance & Logistics)
FEMA
01.2017 - 03.2022
- Increased efficiency by implementing new processes and providing administrative support to management.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Improved order accuracy through meticulous data entry and verification processes.
Community Service Assistant
City of Pomona
05.2018 - 01.2022
- Enhanced community engagement by organizing and executing local events, programs, and initiatives.
- Strengthened partnerships with community organizations through ongoing communication and collaboration.
- Developed targeted outreach strategies to increase participation in community programs.
- Facilitated networking opportunities between community members and relevant stakeholders.
- Conducted comprehensive research on best practices for effective community development programs.
- Received and resolved average of 50 calls each week regarding complaints and problems.
Customer Service Specialist
Walmart
04.2016 - 01.2018
- Developed strong relationships with customers through high levels of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
Education
MBA - Criminal Justice
Cal State University
San Bernardino, CA04.2025
Bachelor of Arts - Criminal Justice
Cal State University
San Bernardino, CA12.2021
Skills
- Social media outreach
- De-Escalation Techniques
- Crisis Management
- Disability Support
- Professional ethics
- Confidentiality Practices
- Mental health knowledge
- Leadership
- Problem Solving
- Computer literacy
- Attention to detail
- Analytical
Accomplishments
I have completed and obtained the medi-cal peer support certification.
References
References available upon request
Timeline
Crisis Intervention Counselor
CRISIS COUNSELOR
12.2021 - Current
Community Service Assistant
City of Pomona
05.2018 - 01.2022
Reservist (Individual Assistance & Logistics)
FEMA
01.2017 - 03.2022
Customer Service Specialist
Walmart
04.2016 - 01.2018
MBA - Criminal Justice
Cal State University
Bachelor of Arts - Criminal Justice
Cal State University
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