Chelsea Hanford

• Assisted customers with inquiries and resolved issues efficiently.
• Provided product information to enhance customer experience.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with team members to improve service delivery.

• Managed daily sorting and distribution of incoming and outgoing mail and packages.
• Maintained accurate inventory records for mailroom supplies and equipment.
• Operated various mailing machines to prepare bulk shipments efficiently.
• Coordinated with departments to ensure timely delivery of critical documents.

Cash handling skills. Processed loans in a timely manner. Oversaw all work done by my assistant manager. Opening and closing of the store. I traveled to other loan stores to cover for other managers. Processed Western Union transactions. I took money securely to and from the bank.

Monitored daily operations, identifying areas for improvement and executing strategic initiatives.

Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.

Achieved departmental goals by developing and executing strategic plans and performance metrics.

Opening and closing of the service desk. Processed return with cash handling. I also helped the cashier when needed. Took damaged items to the damage claim area. Assisted customers with shopping.