Chelsea Hardy
Sparta,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Material Handling & Shipping
Nucor Gallatin Steel
Ghent, KY
07.2022 - 06.2024
- Operating heavy machinery to handle sheet metal coils
- Working collaboratively on a crew of 5-8 people to ensure efficient workflow
- Prioritizing safety measures while working closely with truck drivers
- Utilizing various computer software programs to support daily tasks.
- Maintained records of inventory levels and material movement in the warehouse.
- Verified quality assurance standards during loading and unloading operations by conducting visual inspections of goods.
- Implemented safety protocols when operating heavy machinery used in material handling operations.
- Worked closely with supervisors, managers to coordinate shipping, receiving schedules to meet customer demands.
- Evaluated existing methods of material handling to identify potential problems or opportunities for improvement.
- Developed procedures to ensure that products are safely handled while minimizing damage or loss.
- Assisted in developing processes to improve production time, reduce costs, and improve customer satisfaction.
Ramp Agent/Baggage Handler
DHL Express Hub
Florence, KY
04.2018 - 07.2022
- Crew leader responsible for overseeing a team of at least 6 individuals
- Ensured timely and safe loading and unloading of aircraft
- Prioritized safety by monitoring surroundings and ensuring crew safety while handling heavy cargo
- Managed crew operations as a backup crew lead
- Operated forklift to transport cargo efficiently
- Coordinated truck dock activities to facilitate smooth operations
- Customer service skills in assisting customers with their needs
- Ability to communicate effectively with customers to address their inquiries and concerns
- Commitment to providing excellent service to enhance customer experience
- Strong problem-solving skills in resolving customer issues
- Attention to detail in handling customer requests accurately and efficiently.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Guest Services Representative
Target
Florence, KY
03.2015 - 04.2018
- Ensured customer satisfaction by addressing and resolving issues promptly
- Collaborated with team members to ensure smooth operations
- Assisted customers in making informed decisions regarding their accounts on Target.com
- Committed to continuous skill development and growth opportunities within the company.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
KFC
Florence, KY
11.2014 - 03.2015
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Boone County High School
05.2016
Skills
- Time Management
- Customer service
- Computer literacy
- Communication skills
- Guest services
- Microsoft Office expertise
- Technical Support
- Leadership skills
- Manufacturing Experience
- Shipping & Receiving
- Warehouse Experience
- Merchandising
- Inventory Control
- Typing
- Order Fulfillment
- Hazardous Materials Handling
- Loading and unloading
- Call Management
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Customer Relations
Affiliations
- Worked with special needs children at church and during high school.
- Worked a short time in a bar and got to experience different types of personalities.
- For a short time, worked as a nanny and learned different skills to deal with all kinds of situation.
Timeline
Material Handling & Shipping
Nucor Gallatin Steel
07.2022 - 06.2024
Ramp Agent/Baggage Handler
DHL Express Hub
04.2018 - 07.2022
Guest Services Representative
Target
03.2015 - 04.2018
Cashier
KFC
11.2014 - 03.2015
High School Diploma -
Boone County High School
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