Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Harrelson

Jacksonville

Summary

Accomplished Director of Operations with a proven track record of enhancing operational efficiency and driving organizational growth. Skilled in conflict resolution and process improvement, achieving significant cost savings. Demonstrates strong managerial acumen and a goal-oriented approach, fostering team productivity and engagement across multiple roles.

Overview

12
12
years of professional experience

Work History

Director of Operations

Camp Craft Cocktails
10.2021 - 12.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.

Maintenance/Retail Support

Maple Street Biscuit Company
02.2021 - 10.2021
  • Maintained a high level of professionalism while managing sensitive and confidential information.
  • Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations regarding any maintenance needs.
  • Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.
  • Provided comprehensive documentation of calls pertaining to maintenance needs for all Maple Street locations, enabling efficient follow-up care when necessary.
  • Handled all retail online orders with urgency to assure orders would arrive to customers in a timely manner.
  • Tracked all maintenance needs and prioritized based on the urgency level to assure all locations were up to code and able to function properly.

Mission Coach

Maple Street Biscuit Company
06.2017 - 04.2021
  • Worked within the Executive Team to coach Community Leaders on the Business Model of Maple Street Biscuit Company. Responsibilities Including but not limited to : guest and team interaction, managing labor and food costs, enforcing company protocol and assisting in hiring/training employees.
  • Interviewed and effectively participated in the hiring and termination of team members
  • Worked directly with new Community Leaders to train them in achieving success in their business following the Maple Street "Mission"
  • Coached new and existing Community Leaders on effectively managing their teams and maintaining cost efficiency in order to grow profitability
  • Assessed performances of Community Leaders and their stores based on cleanliness, consistency and graciousness
  • Developed our Mission Coach Review Sheet to better streamline performance evaluations
  • Utilized Mission Coach Review Sheet to develop plans that will maximize the Community Leader's potential within their store and their communities
  • Worked directly with all members of the Executive Team to implement strategies regarding recipe development, sustainability and overall sales and Business Growth
  • Built relationships within the Maple Street Family and it's employees as well as their guests

Community Leader

Maple Street Biscuit Company
06.2014 - 06.2017
  • Responsible for the entire operations within Maple Street Biscuit Company: opening/closing the store, scheduling, inventory, hiring/termination of employees, problem solving
  • Used cost analysis to accurately measure and reach labor and food cost goals
  • Development of team members into Leadership positions within the company
  • Built relationships within the Maple Street Family and it's employees as well as their guests 

Assistant Manager

Maple Street Biscuit Company
11.2012 - 06.2014
  • Promoted quickly from Kitchen Team Member to Assistant Manager of Maple Street Biscuit Company
  • Responsible for assisting and supporting the Community Leader in all facets; including maintenance of the kitchen and it's staff and ensuring the consistency of product sold

Education

High School Diploma - undefined

University of South Florida
Tampa, FL

Skills

  • Managerial background
  • Conflict resolution
  • Team player
  • Organized
  • Goal-oriented
  • Reliable
  • Decisive
  • Self-motivated
  • Operational Efficiency
  • Leadership training
  • Strategic planning and execution

Timeline

Director of Operations

Camp Craft Cocktails
10.2021 - 12.2024

Maintenance/Retail Support

Maple Street Biscuit Company
02.2021 - 10.2021

Mission Coach

Maple Street Biscuit Company
06.2017 - 04.2021

Community Leader

Maple Street Biscuit Company
06.2014 - 06.2017

Assistant Manager

Maple Street Biscuit Company
11.2012 - 06.2014

High School Diploma - undefined

University of South Florida

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Chelsea Harrelson