Chelsea Harsila
Bremerton,WA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Seafood Bar/Deli Manager
Port Madison Enterprises
10.2023 - Current
- Trained, supervised and evaluated restaurant staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for department staff by planning and designating shifts and hours.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
Banquets Manager
Port Madison Enterprises
05.2021 - 10.2023
- Directed and managed banquet functions for Casino events.
- Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use.
- Fulfilled light kitchen and bartending duties to support other staff members.
- Managed personnel staffing, scheduling, payroll and training.
- Juggled multiple clients and conflicting schedules diplomatically, resolving scheduling errors professionally and expeditiously.
- Diplomatically dealt with client breaches of policy, professionally and respectfully upholding facility regulations.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
Restaurant Supervisor
Port Madison Enterprises
07.2020 - 05.2021
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
Education
Associates In Arts & Science - General Literature
Olympic College
Bremerton, WA05.2011
Skills
- Restaurant Operation
- Restaurant/Bar Support
- Staff Training
- Team Direction
- Employee Supervision
- Customer Service
- Problem Solving
- Conflict Resolution
- Food Safety Compliance
- Time Management
- Budget Management
- Attention to Detail
- Training and Development
- Payroll Preparation
Timeline
Seafood Bar/Deli Manager
Port Madison Enterprises
10.2023 - Current
Banquets Manager
Port Madison Enterprises
05.2021 - 10.2023
Restaurant Supervisor
Port Madison Enterprises
07.2020 - 05.2021
Associates In Arts & Science - General Literature
Olympic College
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