Chelsea Haskell

• Monitored inventory levels and stock shelves with new merchandise.
• Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ordered supplies as needed while staying within budget parameters.
• Provided feedback on employee performance reviews during annual evaluations.
• Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
• Organized promotional displays to maximize sales opportunities.
• Maintained cleanliness of store by delegating tasks to the cleaning crew.
• Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
• Resolved customer complaints in a courteous and professional manner.
• Oversaw daily operations of the store including opening and closing procedures.
• Implemented new methods for reducing shrinkage and increasing profitability.
• Assisted customers with product selection when needed or requested.
• Scheduled shifts for employees based on business needs while adhering to labor laws.

• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
• Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
• Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
• Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

• Coordinated event planning by collaborating with internal personnel for specific requirements.
• Facilitated staffing coordination by engaging with leadership and colleagues for each event.
• Managed end-to-end planning through meetings, site walk-throughs, and execution on event day.
• Addressed client inquiries and concerns via multiple communication channels to ensure satisfaction.
• Secured sponsorships and auction items for charitable initiatives to enhance fundraising efforts.

• Scheduled and confirmed appointments.
• Provided exceptional customer service through effective telephone communication and follow-ups.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Managed more than incoming 200 calls per day.

• Sourced new vendors for purchasing needs.
• Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
• Worked with shipment companies to manage distribution.
• Collected operations data and created spreadsheets detailing trends.
• Facilitated product selections for customers, including using proper forms to assure selection accuracy.

• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Entered data in Excel and Quickbooks software to keep records of Client information.
• Maintained financial records to verify timely clearance of credit and debit activities.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Learned roles of other departments to provide coverage and keep store operational.

Greeted all showroom guests and directed them to the proper sales person.

• Answered and directed incoming calls using multi-line telephone system.
• Sorted incoming mail and directed to correct personnel each day.
• Made the daily bank deposits, Processed payments and updated accounts to reflect balance changes.